Customer Service Adviser (UAE National)
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Key skills for this role
About the Role
Bupa Global seeks a UAE National Customer Service Adviser to join their telephone-based servicing team in Dubai. You will handle customer inquiries, policy changes, billing, and complaints while providing excellent service in a hybrid work environment.
Key Skills for This Role
Responsibilities
- Support customers with inquiries about their policies
- Handle member correspondence by phone or writing
- Make changes to memberships according to policies
- Reissue and track members' documents
- Deal with billing inquiries and manual credit notes
- Handle member complaints and investigate
Requirements
- Must be a UAE National with family book
- Must hold a University Degree
- Previous experience in Health Insurance within the UAE
- Excellent verbal and written English
- Ability to work 6 hour shifts between 08:00 17:00 including weekends and public holidays
Full Job Posting
Role Overview
- We are looking to add Customer focused representatives to join our telephone based servicing team in Dubai.
- We service our customer globally around the clock. We ask that you be able to work 6 hour shifts (30 hours a week) between 08:00 – 17:00 including occasional weekends and public holidays.
What you will do
- Support customers with their enquiries about their policies
- Member correspondence either by phone or by writing following appropriate investigation, in line with policy
- Make changes to memberships according to policies
- Reissuing and tracking members’ documents
- Making manual collections from customers’ credit cards
- Deal with billing inquiries.
- Raising manual credit notes and invoices when needed
- Issue payment receipts for members and group payments
- Deal with providers (i.e Brokers) that may have any queries
- Take responsibility for ensuring that the system records are accurate and up to date
- Ensuring members’ contact details are up to date
- Provide support to other internal Departments to overcome cultural and language barriers.
What you will bring
- Must be a UAE National with family book (that can be provided)
- Must hold a University Degree (with certificate that can be provided)
- Previous training in a medical environment
- Previous experience within Health Insurance experience within the UAE is essential.
- Understanding of UAE Health Insurance regulations
- Able to demonstrate a focus on excellent customer service within an insurance setting
- Experience in working with procedures
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- Must have excellent verbal and written English
- Be able to work 6 hour shifts between 08:00 – 17:00 including occasional weekends and public holidays.
Benefits
- Hybrid working – 4 days working from home, 1 day in the office
- Permanent position
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