Customer & Sales Operations Associate

At Speedo, product has to do more than look good. It has to move with the swimmer, feel comfortable in the water and support performance, confidence and freedom of movement, whether someone is training, competing, learning or simply enjoying the swim.

Key Purpose:

The Sales Operations Associate is responsible for servicing a portfolio of accounts within channel structure. This role is responsible for managing & reviewing the seasonal orderbook per customer in partnership with internal partners (Sales, Distribution Center, EDI, Credit, etc.) to ensure timely order fulfillment is maximized. This must be delivered with a focus on customer journey and experience.

Primary Responsibility:

• Responsible for specified channel/sales rep/customer day to day order management to ensure on time in full delivery.

• Process cancellations, returns, credits, debits, assist in executing customer requirements including value added services.

• Work cross functionally with sales, credit and distribution center to ensure order flow in line with business and customer requirements.

• Accountable for relationship management with sales reps and retailers including communication with retailers/buyers as appropriate.

• Proactively escalate issues threatening orderbook on time in full execution as necessary to appropriate parties.

• Run and analyze daily reporting of order book.

• EDI experience a plus, but not required.

Qualification & Experience:

• 1-2+ years of experience in customer service or related role.

• Experience in Wholesale Customer Service, Customer Operations, or Sales Operations, preferably in related Swim/Apparel/Footwear industry.

• SAP and Salesforce experience a plus.

• Proficient in Microsoft Office, including Excel.