Customer Relationship Management (CRM) Executive - UAE National
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Key skills for this role
About the Role
Abdulla Al Masaood and Sons Group seeks a CRM Executive to enhance customer relationships and drive sales in Dubai. The role involves managing customer interactions, analyzing satisfaction data, and implementing engagement strategies.
Key Skills for This Role
Responsibilities
- Engage with customers through pre appointment confirmation calls and follow up calls to ensure satisfaction
- Respond promptly to customer enquiries, focusing on converting interactions into appointments
- Compile and analyze customer feedback to inform strategies that enhance satisfaction and prevent recurring issues
- Implement proactive measures to address and reduce negative experiences
- Share best practices across business units to promote uniform standards of service
- Cultivate strong relationships with customers to boost repeat business and deepen loyalty
- Continuously identify opportunities for process and service improvement within operations
Requirements
- UAE National (mandatory)
- Minimum 3 years hands on experience in customer relationship management, preferably in automotive or related sector
- Solid knowledge of automotive industry trends, CRM best practices, and data privacy regulations
- Exceptional interpersonal skills, analytical thinking, and problem solving abilities
- Proven leadership qualities and ability to work collaboratively in cross functional teams
- Experience implementing and monitoring CRM strategies to achieve business objectives
Full Job Posting
Role Overview
- As a CRM Executive, you will play a vital role in enhancing customer relationships, driving sales, and fostering long term brand loyalty.
- You'll work in an ONSITE environment in Dubai, managing customer interactions, analysing satisfaction data, and implementing strategies to strengthen engagement and retention.
- This position encompasses collaboration with cross functional teams, namely Best Drive and Yalla Tyres.
Responsibilities
- Engage with customers through pre appointment confirmation calls and follow up calls to ensure satisfaction with services provided.
- Respond promptly to customer enquiries, focusing on converting interactions into appointments.
- Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.
- Implement proactive measures to address and reduce negative experiences.
- Share best practices across business units to promote uniform standards of service.
- Cultivate strong relationships with customers, with the aim of boosting repeat business and deepening loyalty.
- Continuously identify opportunities for process and service improvement within operations to further bolster customer satisfaction.
Must Have Requirements
- UAE National (mandatory)
- Minimum of 3 years’ hands on experience in customer relationship management, preferably within the automotive or related sector
- Solid knowledge of automotive industry trends, CRM best practices, and adherence to data privacy regulations.
- Exceptional interpersonal skills, analytical thinking, and problem solving abilities.
- Proven leadership qualities, with the ability to work collaboratively within cross functional teams.
- Experience implementing and monitoring CRM strategies to achieve business objectives.
Nice To Have Requirements
- Strong attention to detail and an aptitude for identifying process improvements.
- Excellent teamwork and collaborative spirit.
- Outstanding verbal and written communication skills.
- Patience, resilience, and the ability to remain composed under pressure.
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