oracle
Customer Relationship Executive
Digitide
Barddhamān, IND
Full-time
Mid · 2+ years experience
Onsite
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Responsibilities
- Act as the primary point of contact for customers, ensuring a prompt and professional response to inquiries.
- Handle customer complaints and resolve issues efficiently, maintaining a high level of customer satisfaction.
- Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
- Collaborate with the collections team to ensure a smooth and effective collections process, minimizing customer impact.
- Provide regular updates to customers on the status of their inquiries or complaints, keeping them informed.
- Conduct thorough research and analysis to identify customer trends and pain points, and suggest improvements.
- Ensure compliance with company policies and procedures, maintaining a high standard of customer service.
- Assist in developing and implementing customer engagement strategies to enhance the customer experience.
- Maintain accurate records of customer interactions and provide feedback to the relevant teams.
- Stay updated with industry trends and best practices to continuously improve customer relationship management.
Qualifications
- A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
- Minimum 2 years of experience in a customer-facing role, preferably in a collections or customer relationship management capacity.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution.
- Proficiency in MS Office and CRM software is essential. Experience with Salesforce is an asset.
- Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
- A proactive and solution-oriented mindset, with a focus on continuous improvement.
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