oracle
CCE
Digitide
Lucknow, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
Customer Relationship Management (CRM) systems
Free
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Customer Relationship Management (CRM) systems
Key Skills for This Role
Customer Relationship Management (CRM) systems
Full Job Posting
Responsibilities
- Answer incoming calls, emails, and chat messages from customers in a timely and professional manner.
- Provide accurate and up-to-date information on products, services, and policies to customers.
- Resolve customer complaints and queries, ensuring a positive and satisfactory outcome.
- Maintain a high level of customer satisfaction by offering friendly and helpful assistance.
- Document and track customer interactions, ensuring proper follow-up and resolution.
- Identify and escalate complex or sensitive customer issues to the appropriate team members.
- Collaborate with other departments to ensure a seamless customer journey and efficient issue resolution.
- Stay updated on company policies, procedures, and product knowledge to provide accurate information.
- Actively listen to customer feedback and suggestions to improve our services and processes.
- Maintain a positive and professional attitude, even in challenging situations.
Qualifications
- High school diploma or equivalent; relevant certifications in customer service are preferred.
- 1-2 years of experience in a customer service or call center environment.
- Excellent communication skills, both verbal and written, with the ability to communicate clearly and effectively.
- Strong problem-solving and critical thinking abilities to handle customer inquiries and complaints.
- Proficiency in using computers and customer relationship management (CRM) systems.
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- Excellent time management and organizational skills to prioritize and handle a high volume of customer interactions.
- A customer-centric mindset with a passion for delivering exceptional service.
- Willingness to learn and adapt to new processes and technologies.
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