CCE

• Handle inbound customer inquiries and provide timely and accurate responses.
• Resolve customer complaints and queries, ensuring a positive and professional approach.
• Maintain a thorough understanding of our products and services to offer effective solutions.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with other teams to ensure a seamless customer experience across various touchpoints.
• Provide regular feedback and insights on customer trends and preferences.
• Uphold the company's values and maintain a positive brand image through customer interactions.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Actively participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities to handle customer issues effectively.
• Proficiency in using computer systems and customer relationship management (CRM) tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A customer-centric mindset with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• Strong work ethic and a positive attitude towards providing excellent customer support.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.