Customer Relations Officer (Sakina)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
SEHA seeks a Customer Relations Officer to provide front-line patient support at Sheikh Khalifa Medical City in Abu Dhabi. The role involves scheduling appointments, handling inquiries, and ensuring a positive patient experience.
Key Skills for This Role
Responsibilities
- Interact with customers face to face, over telephone, email, chat, mobile app to answer questions and provide information
- Schedule, reschedule, and cancel appointments; register patients; check insurance eligibility
- Maintain patient records and ensure accurate data entry
- Assist with positive resolution of requests and escalate complaints to Quality team
Requirements
- Diploma in Accounting/Finance/Business Administration or any relevant field
- Customer service experience
Full Job Posting
Role Overview
- Customer Relations Officer at SEHA's Sheikh Khalifa Medical City in Abu Dhabi.
Key Responsibilities
- Interact with customers face to face, over telephone, email, chat, mobile app to answer questions and provide information on appointments, referrals, facilities, available services, care providers, events and campaigns.
- Demonstrate a patient centered approach in all interactions, ensuring adherence to SEHA values and service excellence standards.
- Maintain courtesy, professionalism, confidentiality and privacy when interacting with patients, customers, and staff members.
- Proactively attend to patient needs, requests and concerns.
- Stay updated on services available, physician specialties, facility workflows, required documents, campaigns and events.
- Share information on workflow updates, eligibility updates, new campaigns, and events with patients.
- Assist with positive and timely resolution and documentation of requests and issues and escalate any formal complaints to the Quality team.
- Communicate directly with various SEHA staff members to resolve issues and concerns.
- Escalate clinical questions to the Clinical team.
- Escalate unresolved queries or concerns to team leaders or Senior Officers.
- Handle assigned tasks in accordance with set policies and procedures (scheduling, registration, eligibility check, payment collection, etc.).
- Follow SEHA policies and procedures for registering patients; scheduling, rescheduling and canceling appointments; calling to remind patients or provide information; checking patients in; checking insurance eligibility and visit authorizations, updating patient information, ensuring consent forms ar
Qualifications
- Required: Diploma in Accounting/Finance/Business Administration or any relevant field.
- Desired: Bachelor's degree or equivalent in Accounting/Finance/Business Administration or any relevant field.
About SEHA
- Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE, operating all public hospitals and clinics across Abu Dhabi.
About Sheikh Khalifa Medical City
- SKMC is a flagship tertiary hospital and the largest teaching medical center in Abu Dhabi, offering comprehensive adult surgical and medical services.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SEHA - Abu Dhabi Health Services Co.
Consultant Physician Fetal Maternal Medicine
Abu Dhabi, UAE
SEHA seeks a Consultant Physician in Fetal Maternal Medicine to lead and supervise high-quality evidence-based care in Abu Dhabi. The role involves diagnosing and treating patients, leading ward rounds, performing proced
Senior Risk Management Officer - (SEHA Kidney Care)
Abu Dhabi, UAE
SEHA Kidney Care is seeking a Senior Risk Management Officer to lead proactive and reactive risk management activities, ensuring accreditation compliance and a safe environment. The role involves developing risk programs
General Practitioner - Russian Speaking (SEHA Clinics)
Abu Dhabi, UAE
SEHA Clinics in Abu Dhabi seeks a Russian-speaking General Practitioner to provide primary care, oversee tests, document clinical information, and supervise interns. Candidates need a medical degree, state license, and r
Pediatric Rehabilitation Medicine Consultant
Abu Dhabi, UAE
SEHA seeks a senior Consultant Physician in Pediatric Rehabilitation Medicine to lead clinical care, supervise junior staff, and drive quality improvement in Abu Dhabi. Requires board certification, 3-7 years post-specia
Specialist - Marketing (Sakina)
Abu Dhabi, UAE
SEHA is looking for a Marketing Specialist to create engaging written content for marketing and communications channels, support brand development, and collaborate with the wider team. The role requires a Bachelor's degr
Sonographer
Abu Dhabi, UAE
SEHA is seeking a Sonographer to perform ultrasound imagery procedures at Sheikh Khalifa Medical City in Abu Dhabi. The role requires independent or supervised sonography, image analysis, and reporting. Candidates need a
Specialist Physician Neonatology
Abu Dhabi, UAE
SEHA seeks a Specialist Physician in Neonatology to deliver high-quality, evidence-based care for newborns. The role involves diagnosing and treating patients, supervising junior medical staff, and participating in on-ca
Specialist Family Medicine - Russian Speaking (SEHA CLINICS)
Abu Dhabi, UAE
SEHA Clinics seeks a Specialist Family Medicine physician to deliver high-quality, evidence-based patient care. The role involves diagnosing and treating patients, supervising junior medical staff, and collaborating with
Consultant Physician Fetal Maternal Medicine
Abu Dhabi, UAE
Senior Risk Management Officer - (SEHA Kidney Care)
Abu Dhabi, UAE
General Practitioner - Russian Speaking (SEHA Clinics)
Abu Dhabi, UAE
Pediatric Rehabilitation Medicine Consultant
Abu Dhabi, UAE
Specialist - Marketing (Sakina)
Abu Dhabi, UAE
Sonographer
Abu Dhabi, UAE
Specialist Physician Neonatology
Abu Dhabi, UAE
Specialist Family Medicine - Russian Speaking (SEHA CLINICS)
Abu Dhabi, UAE