Customer Operations Executive

Order placement, tracking and delivery against customer orderbooks with a focus on our customers across the EMEA Region

Organising, tracking and satisfying in season order requests

Ensuring the timely conversion of customer orders once stock is available for delivery to customers

Communicating order progress to internal and external stakeholders

Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements

Export documentation and compliance for global logistics where required

Order management and administration of business processes related to orders for goods or services.

Managing the key activities and actions involved in processing an order to the satisfaction of the customer

Provide regular updated on Sales and Order book information, a record of customer returns, debits and credits and general and order processing activity

Making and communicating the necessary changes made to the Customers Order book in line with the business and customers’ requirements

Identify potential problems and solutions required to manage Customer OTIF

Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market, if required

Produce regular Data analysis on Order Book and Supply Chain using internal and external sources

Ability to interrogate and source information from SAP

Working with specific Customers within channel; Pentland Distribution; Pentland Shipping Customer Operations teams

Understand and support the delivery of brand priorities

Strong Excel capability