Customer Operations Coordinator
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Key skills for this role
About the Role
autobia seeks a Customer Operations Coordinator to act as a link between Customer Success and Operations teams, managing customer tickets and ensuring timely resolution. Requires a diploma or bachelor's degree in a related field and previous experience in customer service or operations.
Key Skills for This Role
Responsibilities
- Act as the primary point of coordination between Customer Success and Operations teams
- Manage and monitor customer related tickets and operational requests
- Ensure customer requirements and requests are accurately communicated to the Operations team
- Follow up on open tickets and ensure timely updates and resolution
- Coordinate with customers when additional information or clarification is required
- Escalate urgent or high priority cases to the appropriate teams
- Track order related issues and operational exceptions until closure
- Maintain clear and effective communication between internal teams and customers
- Support continuous improvement of workflows and service quality
- Ensure service level commitments and response timelines are met
Requirements
- Diploma or Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field
- Previous experience in customer service, customer success, operations, logistics, or coordination roles is preferred
- Experience using ticketing systems, CRM platforms, or ERP systems is an advantage
- Strong customer focused mindset and sense of ownership
Full Job Posting
Job Overview
- We are seeking a proactive and organized Customer Operations Coordinator to act as the link between the Customer Success team and Operations team. The successful candidate will be responsible for managing and following up on customer related tickets, ensuring requests are communicated effectively, m
Key Responsibilities
- Act as the primary point of coordination between Customer Success and Operations teams.
- Manage and monitor customer related tickets and operational requests.
- Ensure customer requirements and requests are accurately communicated to the Operations team.
- Follow up on open tickets and ensure timely updates and resolution.
- Coordinate with customers when additional information or clarification is required.
- Escalate urgent or high priority cases to the appropriate teams.
- Track order related issues and operational exceptions until closure.
- Maintain clear and effective communication between internal teams and customers.
- Support continuous improvement of workflows and service quality.
- Ensure service level commitments and response timelines are met.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field.
- Previous experience in customer service, customer success, operations, logistics, or coordination roles is preferred.
- Experience using ticketing systems, CRM platforms, or ERP systems is an advantage.
- Strong customer focused mindset and sense of ownership
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