Customer Success Specialist – Merchant Onboarding
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Autobia is seeking a Customer Success Specialist to guide newly joined merchants through onboarding, ensuring full activation through hands-on training and proactive follow-up. The role requires a Bachelor's degree, 1-3 years of experience, strong communication skills, CRM familiarity, and Arabic fluency.
Key Skills for This Role
Responsibilities
- Welcome new merchants and conduct a comprehensive onboarding session covering the platform, ordering process, and available support channels
- Monitor each merchant's performance throughout their first 90 days, conducting periodic assessments of their engagement and activity levels
- Track merchant activity regularly during the early weeks and flag any signs of disengagement
- Proactively reach out when activity drops or a first order has not yet been placed
- Identify merchants facing difficulties and escalate to the relevant team at the right time
- Maintain accurate and up to date records in the CRM
- Collect merchant feedback on the onboarding experience and share insights with the team lead
Requirements
- Bachelor's degree in Business, Communications, or a related field
- 1–3 years of experience in this or a similar role
- Strong communication skills with a people first, professional approach
- Familiarity with CRM systems
- Arabic fluency required; English is a plus
Full Job Posting
Overview
- We are looking for a Customer Success Specialist – Merchant Onboarding to join the Autobia team. This role is responsible for guiding newly joined merchants through their first steps on the platform, ensuring they reach full activation as quickly as possible through hands on training, proactive foll
Key Responsibilities
- Welcome new merchants and conduct a comprehensive onboarding session covering the platform, ordering process, and available support channels
- Monitor each merchant's performance throughout their first 90 days, conducting periodic assessments of their engagement and activity levels on the platform
- Track merchant activity regularly during the early weeks and flag any signs of disengagement
- Proactively reach out when activity drops or a first order has not yet been placed
- Identify merchants facing difficulties and escalate to the relevant team at the right time
- Maintain accurate and up to date records in the CRM
- Collect merchant feedback on the onboarding experience and share insights with the team lead
Requirements
- Bachelor's degree in Business, Communications, or a related field
- 1–3 years of experience in this or a similar role
- Strong communication skills with a people first, professional approach
- Familiarity with CRM systems
- Arabic fluency required; English is a plus
Personal Skills
- Excellent communication skills with the ability to build lasting, positive relationships
- Patience and professionalism when dealing with diverse personalities
- Proactive mindset — takes initiative without waiting to be directed
- Strong time management and the ability to handle a high volume of accounts simultaneously
- Analytical instinct to read customer behavior and identify risks early
- Collaborative spirit with the ability to work across multiple teams (sales, support, and operations)
- Adaptability and comfort working in a fast paced, evolving environment
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at autobia | أوتوبيا
Logistics & Operations Lead
Riyadh, KSA
Autobia is seeking a Logistics & Operations Lead to manage inbound and outbound logistics across fulfillment centers in Saudi Arabia. The role leads two teams, oversees fleet assets, and acts as deputy to the Operations
Customer Success Specialist – Retention
Riyadh, KSA
Autobia is seeking a Customer Success Specialist – Retention to maintain and strengthen relationships with existing merchants, identify at-risk accounts, and ensure long-term loyalty. The role requires monitoring merchan
Customer Success Specialist – Merchant Onboarding
Riyadh, KSA
Autobia is seeking a Customer Success Specialist to guide newly joined merchants through onboarding, ensuring full activation through hands-on training and proactive follow-up. The role requires 1-3 years of experience,
Operations & Supply Chain Analyst
Riyadh, KSA
Autobia is seeking an Operations & Supply Chain Analyst to improve operational flow across procurement, inbound logistics, fulfillment, and dispatch. The role requires strong analytical thinking, SQL skills, and the abil
Purchasing Support Specialist
Riyadh, KSA
Autobia is looking for a Purchasing Support Specialist in Riyadh to manage customer complaint tickets related to purchases. The role involves coordinating with customers, suppliers, and internal teams to resolve issues.
Operations & Supply Chain Analyst
Riyadh, KSA
Autobia seeks an Operations & Supply Chain Analyst to improve operational flow across procurement, logistics, fulfillment, and dispatch. You will analyze bottlenecks, build dashboards, and support process improvements. R
Customer Success Specialist – Retention
Riyadh, KSA
Autobia is looking for a Customer Success Specialist – Retention to maintain relationships with existing merchants, identify at-risk accounts, and re-engage them to prevent churn. The role requires a Bachelor's degree, 1
Order Quality Checker
Riyadh, KSA
Autobia is seeking a detail-oriented Order Quality Checker to inspect and verify customer orders after sorting and before packaging. The role requires ensuring accuracy of automotive spare parts, quantities, and part num
Logistics & Operations Lead
Riyadh, KSA
Customer Success Specialist – Retention
Riyadh, KSA
Customer Success Specialist – Merchant Onboarding
Riyadh, KSA
Operations & Supply Chain Analyst
Riyadh, KSA
Purchasing Support Specialist
Riyadh, KSA
Operations & Supply Chain Analyst
Riyadh, KSA
Customer Success Specialist – Retention
Riyadh, KSA
Order Quality Checker
Riyadh, KSA