Customer Master Data Lead

Act as a critical escalation point for complex customer master data issues and disputes.

Make governance-based decisions regarding customer structure, hierarchy alignment, duplicate management, and critical customer attributes when standards do not provide a clear answer.

Exercise independent judgment to resolve ambiguous or conflicting customer data scenarios while balancing business needs, enterprise standards, and long-term data integrity.

Document and communicate significant governance decisions that impact customer data standards.

Evaluate and resolve complex customer data issues that require interpretation beyond standard procedures.

Determine appropriate customer hierarchy structures and account relationships.

Review and approve exceptions to established customer data standards where necessary.

Ensure governance decisions are consistently applied across customer records.

Identify high-impact data quality issues that could affect reporting, customer experience, sales execution, integrations, or downstream business processes.

Assess data risks and determine the most appropriate correction path for complex or sensitive customer records.

Oversee resolution of duplicate records, conflicting customer attributes, incorrect ownership, and hierarchy misalignment.

Identify recurring patterns in complex data issues and recommend targeted safeguards or standard updates where needed.

Maintain decision consistency across similar customer master data scenarios.

Communicate the rationale, impact, and required follow-up for significant customer master data decisions.

Salesforce (Account hierarchy, ownership, team assignment)

Reltio

Microsoft 365 , Excel , Power BI

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.