Warranty Claims Processing Coordinator

Summary

Essential Duties and Responsibilities

• Review, process, and submit warranty claims accurately and in accordance with Pentair product guidelines and policies.
• Monitor claim progress and follow up to resolve delays or outstanding issues.
• Maintain complete records of warranty work, including parts, labor, claim status, and supporting documentation for audits.
• Verify customer warranty coverage and clearly explain applicable terms and conditions.
• Partner with internal departments and external service partners to coordinate warranty repairs and support a timely, smooth customer experience.
• Track and order warranty parts as needed to help prevent service delays.
• Stay informed on tech bulletins, warranty policies, and procedures to ensure accurate claim filing.
• Support service, parts, and new equipment sales teams with warranty-related questions or issues.
• Communicate via email with customers, technicians, and FPAs to support a seamless warranty process.
• Process claims payment for verified work orders dispatched
• Perform other warranty- and claims-related duties as assigned.