Customer Happiness Ambassador

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.

Enhance Customer Interactions: Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.

Become a Product Expert: Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.

Resolve Challenges Efficiently: Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.

Excel in Customer Follow-Up: Guarantee exceptional service by proactively following up with customers post-interaction.

Innovate Solutions: Creatively solve any issues that arise after sales to ensure continued customer satisfaction.

Collaborate for Success: Work alongside the operations team to manage and fulfill special orders effectively.

Optimize Processes: Identify and implement process improvements to boost efficiency and overall excellence.

Adapt and Multitask: Handle various tasks simultaneously and adapt quickly to evolving job requirements.