Retail Training Intern

At Cozey, our vision is to become the world's leading furniture company. We're building it in the open: everyone here is encouraged to share ideas, push boundaries, take risks, and watch what they imagined actually make it out into the world. We use data to constantly learn, improve, and adapt, and we give you the tools you need to do your best work.

Right now, our retail presence is expanding fast. Every new store means more Ambassadors who need to know our products inside out and deliver a customer experience people talk about afterward. Training is what makes that possible, and this internship sits right at the center of it.

Your mission is to help our retail teams learn faster and sell better by producing the content that gets them there. Over your Winter semester, you'll work directly with our Retail Training Specialist to research, edit, write, and organize the training our Ambassadors rely on every day, from short-form videos to in-store SOPs to full modules on LearnWorlds.

To do that well, you'll need to really know our products, our sales approach, and how a Cozey store actually runs. The best training content comes from someone who understands the reality of the retail floor, not just the theory.

You'll also get room to experiment. We're actively exploring how AI and new learning tools can make training faster to produce and better to learn from, and we want your ideas on that. Everything you create is reviewed and approved by the Retail Training Specialist before it goes live, so you'll get real feedback on real work.

Build a strong working knowledge of Cozey's products, sales approach, and in-store procedures so the training you create reflects what actually happens on the floor.

Research and curate supporting resources (videos, articles, visuals) for training modules covering sales strategy, product knowledge, materials, and interior design.