Customer Experience Senior Specialist
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Key skills for this role
About the Role
Design and implement loyalty programs, manage claims, analyze feedback, and support host training while requiring a bachelor's degree and strong communication skills.
Key Skills for This Role
Full Job Posting
Accountabilities
- Design and implement the Host Loyalty Program in partnership with the manager.
- Manage the claims process, ensuring fair and timely compensation for hosts.
- Coordinate the Host Advisory Board, organizing sessions and tracking action items.
- Analyze host feedback and usage metrics to identify areas for app enhancements.
- Develop tailored experiences and support packages for professional hosts (5+ units).
- Support onboarding and ongoing training for new hosts, ensuring consistent engagement.
- Track host happiness and retention metrics, reporting insights to leadership.
- Partner with the guest experience team on policy reviews and unified service initiatives.
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