Customer Experience Officer (Qatari & Children of Qatari Mother)
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Key skills for this role
About the Role
We are seeking a Customer Experience Officer to support digital banking initiatives, including UAT testing, campaign management, and customer query resolution. Requires 3+ years experience in digital banking and strong communication skills.
Key Skills for This Role
Responsibilities
- Support Retail digital communications & campaign management activities
- Support UAT activities during monthly digital releases
- Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing
- Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints
- Perform digital training for frontline staff & Call center staffs on releases
- Support conducting Customer Surveys
- Perform marketing research on other banking apps / Services
Requirements
- Preferable a Bachelor's degree
- Minimum 3 years relevant experience in Digital Banking
- Good Communication skillset (Verbal & writing) Preferably English/Arabic
- Ability to understand and support digital / technical processes
- V.Good skillset in using Microsoft tools (Excel / Word / PowerPoint)
Full Job Posting
Job Summary
- The designated role supports digital team with the following activities:
- Supports in UAT activities during monthly digital releases.
- Plans for campaigns to support in customer communication for digital initiatives.
- Handles the customer queries related to call center in resolving customer complaints.
- Provides ideas to enhance customer experience on CB Digital banking.
Key Accountabilities
- Support Retail digital communications & campaign management activities.
- Support UAT activities during monthly digital releases.
- Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
- Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
- Perform digital training for frontline staff & Call center staffs on releases
- Support conducting Customer Surveys.
- Perform marketing research on other banking apps / Services.
Qualifications, Experience
- Preferable a Bachelor's degree.
- Minimum 3 years relevant experience in Digital Banking.
- Good Communication skillset (Verbal & writing) Preferably English/Arabic
- Ability to understand and support digital / technical processes.
- V.Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
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