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Customer Experience MANAGER
SAHAS Softech LLP
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Customer experience managementCustomer journey managementCustomer feedback analysisCustomer satisfaction metricsService quality managementCustomer engagement
Free
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Customer experience managementCustomer journey managementCustomer feedback analysis
Role Overview
The Customer Experience Manager will lead initiatives that improve customer satisfaction, engagement, loyalty, and overall business performance.
The role analyzes customer feedback and behavior, identifies customer journey opportunities, and develops strategies for seamless experiences across touchpoints.
The manager collaborates with marketing, sales, operations, product, and service teams to identify customer needs and implement improvements.
Key Skills for This Role
Customer experience managementCustomer journey managementCustomer feedback analysisCustomer satisfaction metricsService quality managementCustomer engagement
Full Job Posting
Role Overview
The Customer Experience Manager will lead initiatives that improve customer satisfaction, engagement, loyalty, and overall business performance.
The role analyzes customer feedback and behavior, identifies customer journey opportunities, and develops strategies for seamless experiences across touchpoints.
The manager collaborates with marketing, sales, operations, product, and service teams to identify customer needs and implement improvements.
Responsibilities
- Monitor customer experience metrics and service performance indicators.
- Develop service standards and manage customer feedback programs.
- Identify customer pain points and support customer journey mapping.
- Drive continuous improvement across customer experience initiatives.
Qualifications
- Bachelor’s degree or above in Business, Marketing, Communications, Hospitality, or a related discipline.
- Strong understanding of customer experience, customer journey management, service quality, and customer engagement.
- Strong analytical and problem-solving skills with the ability to interpret customer data and feedback.
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