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Customer Experience Associate - English
Brevo
Noida, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
JIRAFreshdeskZendeskUdemyHTMLDNS
Free
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Key Skills for This Role
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- Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Strive to provide all customers with an outstanding customer experience
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided)
- Develop familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the Brevo API.
- Minimum 2+ years of experience in customer service
- Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset
- Excellent written and spoken communication skills with Familiarity in email marketing.
- Client-focused with the ability to build customer relationships and customer confidence.
- The ability to jump right into a fun and relaxed office culture
- A place to grow, together: Join a diverse, international team in a modern office buzzing with energy and ideas.
- Practical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly salary structure; 1.4x pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets)
- Learning, every step of the way: Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs
- Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous leave policy to help you balance life and work effortlessly
- Wellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and wellness bonuses to keep you and your family covered
- A culture that cares: Annual company off-sites, inter-office trips, team outings, active social, green, and LGBTQIA+ communities, along with festive celebrations - all making Brevo a vibrant and inclusive workplace.
- HR Screening - 15 mins
- Round 1 - Practical Assignment (Case Study)
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