Customer Experience Agent (Arabic Speaker)

Overview

About Averda

Role Summary

Customer Experience (Cx) Agent

Customer Communication & Service Excellence

• Manage customer interactions across multiple channels (calls, emails, and other platforms)
• Deliver exceptional service at every touchpoint within the customer journey
• Respond to inquiries and resolve complaints in a timely and professional manner
• Ensure all customer issues are properly logged, tracked, and resolved

Customer Experience & Engagement

• Contribute to improving overall customer experience and engagement
• Support the achievement of NPS and customer satisfaction targets
• Identify recurring issues and share insights to help improve processes and service delivery
• Take ownership of customer concerns and ensure resolution from start to finish

Operational Support & Accuracy

• Perform administrative tasks that impact customer experience with high accuracy
• Ensure all data entries, updates, and system actions are completed correctly and on time
• Follow established SOPs and contribute to continuous improvement where possible

What You’ll Bring

• Minimum 2 years of experience in a customer-facing or related role
• Exposure to both B2B and B2C customer environments

Qualifications

• Diploma or higher, preferably in Business Administration
• Excellent English communication skills (spoken and written)
• Arabic and/or Hindi is a strong advantage
• Intermediate to advanced MS Office skills, especially Excel
• Experience in waste management, logistics, or service operations is an advantage
• Comfortable working on a rotating shift schedule
• A natural energy for helping people and improving experiences
• Strong sense of accountability and flexibility

What Makes You A Great Fit

• You genuinely care about customers and take pride in solving their problems
• You stay calm under pressure and thrive in a fast-paced environment
• You’re organized, detail-oriented, and able to manage multiple priorities
• You learn quickly and adapt even faster
• You bring positive energy and enjoy working as part of a team
• You communicate clearly and professionally with both customers and internal stakeholders
• If you’re someone who sees value where others see waste, enjoys a challenge, and wants to be part of a team shaping better experiences every day, we’d love to hear from you.
• Averda is proud to be an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.