Customer Engagement Manager

Within the first 90 days: Build situational awareness: get to know your customers, understand how things work today, and capture that knowledge in a way the whole team can benefit from. Develop mastery of lntegriChain's data pipeline and pharmaceutical trade data types

Build situational awareness: get to know your customers, understand how things work today, and capture that knowledge in a way the whole team can benefit from.

Develop mastery of lntegriChain's data pipeline and pharmaceutical trade data types

Within the first six months: Develop technical understanding of lntegriChain’s Distribution and Patient product offerings and use-cases Drive cross-functional resolution of customer issues and questions

Develop technical understanding of lntegriChain’s Distribution and Patient product offerings and use-cases

Drive cross-functional resolution of customer issues and questions

Within the first year: Gain mastery of IntegriChain’s products or modules to create value for the customer Increase customer usage of key products and analytics quarter over quarter

Gain mastery of IntegriChain’s products or modules to create value for the customer

Increase customer usage of key products and analytics quarter over quarter

Preferred: experience working for a Saas provider with knowledge of support models

3+ years of analytics experience, preferably in the pharmaceutical industry

4+ years in a customer engagement, customer success, or account management role; demonstrated ability to build trusted relationships, resolve escalations, and influence outcomes across internal and external stakeholders

Mission driven: Work with the purpose of helping to improve patients' lives!

Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave

401(k) Plan with a Company Match to prepare for your future

Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.