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Customer Contact Comms Associate-Voice
Accenture in India
Bengaluru, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Omnichannel customer communicationsInbound calls, emails, and chatsTier 1 customer supportTicket tracking systemsServiceNowERP systems
Free
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Ready to ScanKey skills for this role
Omnichannel customer communicationsInbound calls, emails, and chatsTier 1 customer support
Role Overview
The role is aligned with Accenture's Customer Support vertical and focuses on omnichannel customer communications.
The Customer Contact Comms Associate provides Tier 1 support through calls, emails, chats, and other customer touchpoints.
The position handles customer queries, complaints, escalations, and resolutions while meeting service targets.
Key Skills for This Role
Omnichannel customer communicationsInbound calls, emails, and chatsTier 1 customer supportTicket tracking systemsServiceNowERP systems
Full Job Posting
Role Overview
The role is aligned with Accenture's Customer Support vertical and focuses on omnichannel customer communications.
The Customer Contact Comms Associate provides Tier 1 support through calls, emails, chats, and other customer touchpoints.
The position handles customer queries, complaints, escalations, and resolutions while meeting service targets.
Qualifications and Experience
- Any graduation is listed as the qualification.
- Candidates should have sound technical knowledge in operational activities and be able to follow procedure manuals.
- Customer service technology experience should include ticket tracking systems, ERP systems, Microsoft Office Suite, and internet tools.
- Good technical aptitude, quick learning ability, and excellent verbal and written communication are required.
- Typing speed of 50 words per minute is preferred.
- The source lists two years of analyst experience in an international BPO but also states that freshers are acceptable.
- The role requires flexibility, pressure tolerance, teamwork, a positive attitude, punctuality, customer focus, integrity, and attention to detail.
Customer Support Duties
- Provide high-quality Tier 1 customer support focused on issue resolution and customer satisfaction.
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