Customer Care Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
TheChefz seeks a Customer Care Specialist to deliver exceptional service by resolving inquiries and complaints across all channels. Requires 1-2 years customer service experience, familiarity with CRM tools, and fluency in Arabic and English.
Key Skills for This Role
Responsibilities
- Monitor and respond to customer service tickets in a timely manner
- Resolve customer inquiries or issues by gathering information and coordinating with internal teams
- Follow up with customers via phone calls to provide updates or resolve issues
- Maintain detailed notes and logs of customer interactions within the CRM system
- Collaborate with other departments to address order, delivery, or product quality issues
- Escalate unresolved or complex issues to appropriate team members or management
- Track recurring issues and provide feedback for process improvements
Requirements
- 1 2 years of experience in customer service, ideally in e commerce or food delivery
- Familiarity with ticketing systems or CRM tools
- Strong verbal and written communication skills in both Arabic and English
- Ability to resolve customer issues independently
- Ability to handle challenging situations with professionalism and empathy
- Highly organized with excellent attention to detail
Full Job Posting
Job Purpose
- To deliver exceptional service to our end customers by resolving inquiries, complaints, and issues efficiently and professionally across all communication channels, ensuring a positive user experience that supports customer satisfaction and loyalty.
Job Responsibilities
- Monitor and respond to customer service tickets submitted through the system in a timely and professional manner.
- Understand the customer issue by reviewing the ticket details and any attached information.
- Resolve customer inquiries or issues efficiently by gathering information, coordinating with internal teams, and communicating updates to the customer.
- If necessary, follow up with customers via phone calls to provide updates, request further details, or resolve issues.
- Ensure customer concerns are addressed in a timely manner and according to the company’s luxury service standards.
- Communicate with customers clearly and politely, providing them with accurate information and ensuring they feel valued.
- Maintain detailed notes and logs of customer interactions within the CRM system.
- Collaborate with other departments (logistics, partner care, etc.) to address issues related to orders, delivery delays, product quality, or service inconsistencies.
- Escalate unresolved or complex issues to appropriate team members or management for further investigation.
- Track recurring issues or patterns from tickets and provide feedback to management for process improvements.
- Suggest ways to improve customer service and streamline the resolution process.
Requirements
- 1 2 years of experience in customer service, ideally in a fast paced, e commerce, or food delivery environment.
- Familiarity with ticketing systems or CRM tools.
- Strong verbal and written communication skills in both Arabic and English.
- Ability to resolve customer issues independently and with minimal supervision.
- Ability to handle challenging situations with professionalism and empathy.
- Highly organized with excellent attention to detail.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TheChefz
Account Manager
الرياض, KSA
TheChefz is seeking an Account Manager to manage and grow relationships with add-on product vendors, ensuring product availability, quality, and smooth operational integration. The role involves vendor relationship manag
HR Operation Specialist
الرياض, KSA
TheChefz is seeking an HR Operations Specialist to support and execute HR operational activities, ensuring compliance with Saudi Labor Law. The role manages employee lifecycle processes, HR administration, government rel
Content Creator / Videographer
Riyadh, KSA
TheChefz is seeking a Content Creator/Videographer to create engaging visual content for floral and gift products. Responsibilities include capturing high-quality photos and videos, editing using professional tools, and
Product Developer
Riyadh, KSA
TheChefz is seeking a Product Developer in Riyadh to develop innovative gift products that align with brand identity. The role involves creating gift concepts, researching market trends, and collaborating with production
Content Creator / Videographer
الرياض, KSA
TheChefz seeks a Content Creator/Videographer to produce engaging visual content for floral and gift products across social media platforms. Responsibilities include shooting and editing photos/videos, developing creativ
Product Developer
الرياض, KSA
TheChefz seeks a Product Developer to create innovative gift products aligned with brand identity. The role involves developing concepts for boxes, bouquets, and bundles, researching market trends, and collaborating with
Performance Analyst
Riyadh, KSA
TheChefz is looking for a Performance Analyst with strong analytical capabilities to evaluate sales performance across different verticals. The role involves analyzing data, tracking KPIs, developing dashboards, and prov
Performance Analyst
الرياض, KSA
TheChefz seeks a Performance Analyst to evaluate sales performance across different verticals, identify trends, and provide actionable insights. The role involves analyzing sales data, developing dashboards, and collabor
Account Manager
الرياض, KSA
HR Operation Specialist
الرياض, KSA
Content Creator / Videographer
Riyadh, KSA
Product Developer
Riyadh, KSA
Content Creator / Videographer
الرياض, KSA
Product Developer
الرياض, KSA
Performance Analyst
Riyadh, KSA
Performance Analyst
الرياض, KSA