Customer Care Representative - Hiring UAE National
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Key skills for this role
Key Skills for This Role
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Key Responsibilities
- Handle customer enquiries through calls, emails, chat, and face-to-face interactions.
- Provide accurate information regarding products, services, and procedures.
- Resolve complaints and escalate complex cases when required.
- Record customer interactions, complaints, and resolutions accurately in the system or CRM.
- Follow up on pending requests and ensure timely resolution.
- Coordinate with internal departments to resolve customer issues.
- Meet customer service KPIs, response times, and quality standards.
- Collect customer feedback and highlight recurring issues.
- Maintain confidentiality of customer information.
Requirements
- Have 1–3 years of Customer Service or Customer Care experience.
- A diploma or bachelor's degree is preferred.
- Demonstrate excellent communication and interpersonal skills.
- Have strong complaint-handling and problem-solving ability.
- Be comfortable using CRM systems and Microsoft Office.
- Maintain a professional presentation and customer-oriented attitude.
- Be able to work in a fast-paced environment and rotational shifts if required.
- English is required; Arabic or additional languages are advantageous.
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