Customer Care Representative-Associate (For Saudi Nationals Only)
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Key skills for this role
About the Role
FedEx is seeking a Customer Care Representative to handle customer support, hub operations, account creation, bookings, inquiries, quotes, complaint handling, and issue resolution.
Key Skills for This Role
Responsibilities
- Handle customer support inquiries
- Perform hub operations tasks
- Create accounts and process basic onboarding
- Manage bookings and provide quotes
- Handle complaints and resolve issues
- Perform service recovery and proactive prevention
- Handle claims and escalated issue resolution
- Complete defined processes and procedures to deadline, ensuring accuracy and compliance
Requirements
- Prior customer service experience preferred
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
Full Job Posting
Key Responsibilities
- Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
- For complex issues, may escalate to senior team members.
Required Skills
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
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