Customer Care Representative-Associate (For Saudi Nationals Only)
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Key skills for this role
About the Role
FedEx is seeking a Customer Care Representative Associate for Saudi Nationals to handle customer support, hub operations, and issue resolution. The role requires strong communication and problem-solving skills, with prior customer service experience preferred.
Key Skills for This Role
Responsibilities
- Handle customer support inquiries and provide quotes
- Manage hub operations and account creation
- Resolve complaints and issues, including escalated cases
- Perform service recovery and proactive prevention
- Process claims and manage case documentation
Requirements
- Prior customer service experience preferred
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office and PC skills
- Ability to complete defined processes and procedures accurately
Full Job Posting
Role Overview
- Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint
- Few positions are based out of New Delhi and hence we are inviting applications from Delhi based Candidates. Candidates with prior customer service experience will be preferred.
Key Responsibilities
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.
- For complex issues, may escalate to senior team members.
Required Skills
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
About FedEx
- FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by Fortune magazine.
- Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
- The People Service Profit philosophy (P S P) describes the principles that govern every FedEx decision, policy, or activity.
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