paycor
Customer Care Representative
mSupply
Remote, CAN
Full-time
Entry · 2+ years experience
Remote
Discovered 3 weeks ago
Free
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- Processes customer requests for pricing, information, and availability regarding products.
- Processes customer orders for products both in stock and special order.
- Problem solve on a case by case basis to assist customers with order issues
- Promotes the Marcone value and programs to create strong partnerships with customers.
- Identifies, researches, and resolves customer issues including computer system, billing, order issues etc.
- Coaches’ customers how they can utilize computer systems to assist in resolving problems.
- Responsible for following up on customer inquiries not immediately resolved.
- Provides customers with product and service information and promotes Up-selling.
- Responsible for completing call logs and reports.
- Raises awareness and communicates with management of trends in customer calls.
- Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
- Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
- High School Diploma or GED equivalent
- 2 years prior call center experience in a related field, with similar computer requirements
- Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
- Aptitude for mathematical operations and numerical analysis.
- Use computers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
- Minimum keyboarding skills of 40 words per minute.
- 7-10 hours worked per day; up to 40-43 hours worked per week
- Reviewing documents 1-5 hours per day
- Sitting 3-8 hours per day
- Standing 3-6 hours per day
- Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Using fingers, hands, and arms to perform office / computer work 6-8 hours per day
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