Customer Care - Quality Control Supervisor

KEY ACCOUNTABILITIES

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• High School Diploma/GED required; a college, trade, or technical diploma in construction or a related trade is preferred.
• Minimum 5 years of experience in residential construction, quality control, warranty service, customer care, project coordination, or a related field.
• Experience with New Home Warranty, construction coordination, trade work, or working with a developer in development, construction, sales, customer care, service, or warranty is considered an asset.
• Proven people leadership experience, including coaching, prioritizing work, allocating resources, and supporting performance and development.
• Strong knowledge of residential construction methods, building systems, finishing practices, quality standards, and BC New Home Warranty requirements.
• Strong scheduling, planning, reporting, documentation, spreadsheet, Microsoft Office, and project tracking skills, including tools such as Autodesk.
• Strong written and verbal communication skills with the ability to build relationships, manage stakeholders, resolve conflict, and support a positive homeowner experience.
• Comfortable working on active construction sites where PPE is required, with the ability to walk, stand, use stairs, kneel, reach, carry items, work in various positions, and lift up to 40 lbs.

EXPECTED COMPENSATION

• Annual Base Salary: The expected salary range for this role is $78,000 - $88,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
• Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success.

WHAT WE OFFER

• An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
• A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged.
• A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program.
• A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
• To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass.
• A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
• Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities.

HOW TO APPLY

• If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit Wesgroup Careers and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.