Customer Care Officer
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Key skills for this role
About the Role
Assist customers with inquiries, manage calls, register patients, deliver results, handle complaints, and support billing; requires diploma in health management and strong commu.
Key Skills for This Role
Full Job Posting
Responsibilities
- Welcome and assist walk-in customers, responding promptly to their needs and inquiries.
- Manage customer calls with courteous and professional communication.
- Register patients and create job orders in the laboratory system, facilitating smooth sample collection and testing processes.
- Deliver test results to customers, ensuring accuracy and confidentiality.
- Handle customer complaints and feedback, directing concerns to appropriate departments and following up as necessary.
- Maintain a clean and organized reception area and waiting rooms.
- Support billing processes by issuing bills and receipts upon payment.
- Assist in collecting customer satisfaction data and conducting follow-up calls when required.
- Provide administrative assistance, including documentation and report preparation.
- Adhere to all relevant health regulations and company policies.
- Train new reception staff as needed.
- Perform other related duties as assigned.
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