Business Applications & Digital Platforms Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Business Applications & Digital Platforms Manager is responsible for managing and supporting business applications and digital platforms across Al Borg Diagnostics. The role.
Key Skills for This Role
Responsibilities
- Manage and support Microsoft Dynamics 365 ERP applications
- Coordinate business requirements and application improvements with vendors
- Support CRM implementation and customer engagement platform enhancements
- Manage website and mobile application enhancement initiatives
- Collaborate with business departments to identify process improvement opportunities
- Support Power BI and reporting initiatives
- Track project progress, risks, and action items
- Manage vendor relationships and monitor performance
- Support evaluation and implementation of AI enabled business solutions
Requirements
- Experience managing and supporting business applications and digital platforms
- Experience with Microsoft Dynamics 365 ERP
- Experience with CRM and customer engagement platforms
- Strong vendor management and stakeholder coordination skills
- Experience in process improvement and automation
Full Job Posting
Job Overview
- The Business Applications & Digital Platforms Manager is responsible for managing and supporting business applications and digital platforms across Al Borg Diagnostics.
- Acts as primary point of contact between business users, vendors, and IT teams to ensure successful delivery, adoption, enhancement, and support of enterprise applications and digital solutions.
Key Responsibilities
- Manage and support Microsoft Dynamics 365 ERP applications.
- Coordinate business requirements, enhancement requests, and application improvements.
- Work with vendors and implementation partners to resolve issues and deliver enhancements.
- Support application testing, upgrades, and releases.
- Monitor application performance and user satisfaction.
- Support CRM implementation and ongoing enhancements.
- Coordinate with business users to gather requirements and improve customer engagement processes.
- Manage customer facing platforms including CRM, WhatsApp Business, and customer communication channels.
- Support user adoption and training activities.
- Manage website and mobile application enhancement initiatives.
- Coordinate with vendors and business stakeholders on digital platform improvements.
- Monitor website and mobile application performance and user feedback.
Business Process & User Engagement
- Collaborate with business departments to understand operational requirements.
- Identify opportunities for process improvement and automation.
- Support user training and change management activities.
- Ensure applications are aligned with business needs and operational requirements.
Reporting & Analytics
- Coordinate business reporting and dashboard requirements.
- Support Power BI and reporting initiatives.
- Work with business users to define KPIs and reporting needs.
- Assist in improving data quality and reporting accuracy.
Project Coordination
- Participate in application and digital platform projects.
- Track project progress, risks, issues, and action items.
- Coordinate between business users, vendors, and IT teams.
- Ensure project deliverables are completed according to agreed timelines.
Vendor Management
- Manage day to day relationships with application vendors and service providers.
- Monitor vendor performance and support quality.
- Follow up on support tickets, enhancements, and project deliverables.
- Ensure compliance with agreed service levels.
AI & Innovation Support
- Support evaluation and implementation of AI enabled business solutions.
- Assist in identifying opportunities for automation and productivity improvements.
- Promote the effective use of AI tools and digital technologies within business operations.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Borg Diagnostics
Business Applications & Digital Platforms Manager
Jiddah, KSA
Al Borg Diagnostics seeks a Business Applications & Digital Platforms Manager to oversee enterprise applications and digital platforms. The role involves managing Microsoft Dynamics 365 ERP, CRM, and customer-facing plat
Business Applications & Digital Platforms Manager
جدة, KSA
Al Borg Diagnostics seeks a Business Applications & Digital Platforms Manager to oversee enterprise applications and digital platforms. The role involves managing Microsoft Dynamics 365 ERP, CRM, digital platforms, and v
Customer Care Officer
Riyadh, KSA
Assist customers with inquiries, manage calls, register patients, deliver results, handle complaints, and support billing; requires diploma in health management and strong commu...
Customer Care Officer
الرياض, KSA
Al Borg Diagnostics is seeking a motivated and customer-focused individual to join our team as a Customer Care Officer. This role involves providing exceptional customer service to patients and clients, managing inquirie
Customer Care Officer
Riyadh, KSA
Al Borg Diagnostics is seeking a motivated and customer-focused individual to join our team as a Customer Care Officer. This role involves providing exceptional customer service to patients and clients, managing inquirie
Commercial Performance Analyst
Jeddah, KSA
Analyze revenue performance across B2B and B2C, provide insights using Excel and SQL, and support data-driven marketing decisions.
Commercial Performance Analyst
جدة, KSA
The role plays a critical part in ensuring data integrity across commercial reporting systems and enabling leadership to make informed strategic decisions for Al Borg Diagnostics’ laboratory services. It is responsible f
Commercial Performance Analyst
Jiddah, KSA
The role plays a critical part in ensuring data integrity across commercial reporting systems and enabling leadership to make informed strategic decisions for Al Borg Diagnostics' laboratory services. It is responsible f
Business Applications & Digital Platforms Manager
Jiddah, KSA
Business Applications & Digital Platforms Manager
جدة, KSA
Customer Care Officer
Riyadh, KSA
Customer Care Officer
الرياض, KSA
Customer Care Officer
Riyadh, KSA
Commercial Performance Analyst
Jeddah, KSA
Commercial Performance Analyst
جدة, KSA
Commercial Performance Analyst
Jiddah, KSA