Business Applications & Digital Platforms Manager
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Key skills for this role
About the Role
Al Borg Diagnostics seeks a Business Applications & Digital Platforms Manager to oversee enterprise applications and digital platforms. The role involves managing Microsoft Dynamics 365 ERP, CRM, digital platforms, and vendor relationships.
Key Skills for This Role
Responsibilities
- Manage and support Microsoft Dynamics 365 ERP applications
- Coordinate business requirements, enhancement requests, and application improvements
- Work with vendors and implementation partners to resolve issues and deliver enhancements
- Support application testing, upgrades, and releases
- Monitor application performance and user satisfaction
- Support CRM implementation and ongoing enhancements
- Coordinate with business users to gather requirements and improve customer engagement processes
- Manage customer facing platforms including CRM, WhatsApp Business, and customer communication channels
- Manage website and mobile application enhancement initiatives
- Coordinate with vendors and business stakeholders on digital platform improvements
- Monitor website and mobile application performance and user feedback
- Support implementation of new digital services and features
Requirements
- 5–8 years of experience in enterprise applications, business systems, or digital platforms
- Experience supporting ERP, CRM, or business applications, specifically Microsoft Dynamics 365 ERP
- Experience working with business users and external vendors
- Experience in healthcare, diagnostics, or service industries is preferred
- Ability to understand data models, relationships, and business reporting structures
- Familiarity with SQL and database concepts
- Experience defining reporting requirements, KPIs, and dashboard specifications
- Knowledge of data visualization, performance analytics, and management reporting
Full Job Posting
Role Overview
- The Business Applications & Digital Platforms Manager is responsible for managing and supporting business applications and digital platforms across Al Borg Diagnostics.
- The role will act as the primary point of contact between business users, vendors, and IT teams to ensure successful delivery, adoption, enhancement, and support of enterprise applications and digital solutions.
- The position will focus on improving business processes, driving user adoption, managing vendor relationships, and ensuring that technology solutions effectively support business objectives.
Key Responsibilities
- Manage and support Microsoft Dynamics 365 ERP applications.
- Coordinate business requirements, enhancement requests, and application improvements.
- Work with vendors and implementation partners to resolve issues and deliver enhancements.
- Support application testing, upgrades, and releases.
- Monitor application performance and user satisfaction.
- Support CRM implementation and ongoing enhancements.
- Coordinate with business users to gather requirements and improve customer engagement processes.
- Manage customer facing platforms including CRM, WhatsApp Business, and customer communication channels.
- Support user adoption and training activities.
- Manage website and mobile application enhancement initiatives.
- Coordinate with vendors and business stakeholders on digital platform improvements.
- Monitor website and mobile application performance and user feedback.
Experience
- 5–8 years of experience in enterprise applications, business systems, or digital platforms.
- Experience supporting ERP, CRM, or business applications, specifically Microsoft Dynamics 365 ERP.
- Experience working with business users and external vendors.
- Experience in healthcare, diagnostics, or service industries is preferred.
- Ability to understand data models, relationships, and business reporting structures.
- Familiarity with SQL and database concepts sufficient to understand data sources, validate information, and collaborate effectively with technical teams.
- Experience defining reporting requirements, KPIs, and dashboard specifications.
- Knowledge of data visualization, performance analytics, and management reporting.
Preferred Skills
- Power BI
- Business Process Analysis
- Vendor Management
- Project Coordination
- Digital Platforms Management
- Strong communication and stakeholder management skills
- Strong understanding of business data analysis and reporting concepts.
Key Competencies
- Business Partnership
- Application Management
- Problem Solving
- Project Coordination
- Customer Focus
- Vendor Management
- Process Improvement
- Team Collaboration
Key Performance Indicators
- ERP adoption and utilization
- CRM implementation milestones
- User satisfaction scores
- Application availability and support performance
- Project delivery timelines
- Website and mobile application improvements
- Vendor SLA compliance
- Business process improvement initiatives
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