Customer Care Assistant
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Key skills for this role
Key Skills for This Role
Full Job Posting
Responsibilities
- Respond to incoming calls from customers promptly and professionally.
- Provide information and assistance based on customer inquiries.
- Address customer complaints and resolve issues efficiently.
- Record customer interactions and maintain accurate logs in the database and CRM and update customer information as needed on the central database.
- Stay informed about the company's products and services to provide accurate information.
- Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
- Notify customers of updates regarding their inquiries or complaints based on interaction from other LC Business Units.
- Work closely with team members and supervisors to meet performance targets.
- Follow company policies and procedures for handling calls and customer interactions.
- Maintain confidentiality of customer and company information
- #LI-DNI
Qualifications
- Education Qualification:
- a) High School Diploma (must have)
- Work Experience:
- Minimum of 2 years’ experience in customer handling roles.
- Skills:
- Good Communication Skills – verbal, written and comprehension
- Patience in listening to customers
- Computer skills
- Eye for detail
Build Your Future With Us
At Emirates Flight Catering (EKFC), our people are at the heart of everything we do. As one of the world’s largest catering and hospitality services providers, we deliver excellence at scale—supporting airlines, hospitality brands, and global events every day. Our success is driven by the passion, professionalism, and commitment of our teams.
Why Work With Us
At EKFC, your role matters. Whether you work in operations, engineering, corporate services, or support functions, you contribute to delivering safe, reliable, and high‑quality services every single day.
You’ll be part of:
A globally recognised organisation within the Emirates Group ecosystem
A diverse, multicultural workforce united by shared standards and values
A fast‑paced, operational environment where responsibility and professionalism matter
A workplace that values integrity, accountability, and continuous improvement
Life at EKFC
What you can expect:
Collaborative and approachable leadership
A diverse, multicultural team
Open communication and transparency
Rewards & Benefits
- We offer a competitive benefits package designed to support your well-being:
- Competitive salary and benefits
- Two duty meals provided at EKFC
- Health and wellness coverage
- Paid time off and public holidays
- Performance‑based annual bonus and salary review opportunities, subject to eligibility and company policy
- Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels)
- Learning and development support
- Team events and engagement activities
- (Benefits may vary by role and location.)
Our Recruitment Journey
Our recruitment process is designed to be transparent and respectful:
Application review
Initial interview or assessment
Technical Interview & Case Study presentation
Background Check
Employment Contract
We aim to keep candidates informed every step of the way.
(The recruitment and interview process may vary depending on the role.)
About Emirates Flight Catering
Dubai-based airline, airport, event and VIP caterer serving airlines, hospitality groups, airports and retail customers.
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