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Customer Activation Manager
Float
Toronto, CAN
Full-time
Mid-Senior
Hybrid
Discovered 4 weeks ago
Customer ActivationSales AcumenCustomer EmpathyExecutional DisciplineProject ManagementTechnical Aptitude
Free
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Customer ActivationSales AcumenCustomer Empathy
Role Overview
Float seeks a Customer Activation Manager to drive the activation of newly signed accounts, ensuring customers achieve 80%+ onboarded spend penetration and full implementation of the Float platform within 120 days.
The role requires strong sales acumen, customer empathy, and executional discipline.
This position is based in Toronto, Ontario, Canada and is a hybrid role.
Key Skills for This Role
Customer ActivationSales AcumenCustomer EmpathyExecutional DisciplineProject ManagementTechnical Aptitude
Full Job Posting
About the Role
Float seeks a Customer Activation Manager to drive the activation of newly signed accounts, ensuring customers achieve 80%+ onboarded spend penetration and full implementation of the Float platform within 120 days.
The role requires strong sales acumen, customer empathy, and executional discipline.
This position is based in Toronto, Ontario, Canada and is a hybrid role.
What You’ll Do
- Activate customers and unlock revenue by leading a portfolio of activations from handoff to go-live.
- Deliver fast, structured activations that drive early ROI and reinforce value realization.
- Own commercial outcomes by guiding customers toward usage, behaviors, and outcomes that maximize both revenue and product impact.
- Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk.
- Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey.
- Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale.
What You Bring
- 3-5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
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