Customer Activation Manager

We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey — turning newly signed accounts into fully activated, revenue-generating customers. Sitting within our Sales organization, this role blends commercial impact with operational excellence: you’ll manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast.

You’ll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. You’ll combine sales acumen, customer empathy, and executional discipline to drive early value realization — ensuring every customer is confident, active, and realizing measurable outcomes from Float.

This is a high-ownership, high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments, love driving outcomes through influence and precision, and want to help shape one of Float’s most important growth engines — we want to hear from you.

Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live, ensuring each customer achieves 80%+ onboarded spend penetration and completes a timely, full implementation of the Float platform within 120 days.

Accelerate Time-to-Value. Deliver fast, structured activations that drive early ROI, reinforce value realization, and position customers for lasting adoption and success.

Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage, behaviors, and outcomes that maximize both revenue and product impact.

Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity, driving alignment across Sales, Product, and Risk to deliver on implementation milestones.

Solve with Ownership. Anticipate and remove blockers quickly, maintaining momentum and customer confidence throughout the activation journey.

Build for Scale. Continuously improve Float’s activation playbook, automation, and processes to deliver efficient, repeatable, high-impact customer activations at scale.

Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization.

Own the Outcome. You take full accountability for your book of business — customers live, spending, and thriving.

Put Customers First. You care deeply about delivering value that lasts beyond go-live.

Move Fast with Intention. You bring urgency, clarity, and structure to every engagement.

Raise the Bar. You constantly refine your approach, improve processes, and elevate performance standards.

Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success.

We hire for character, curiosity, and learning velocity before credentials. Titles matter less than impact, and every hire is expected to raise the bar for Float as a whole.

This is a hybrid role based in Toronto or the Greater Toronto Area (the regional municipalities of Durham, Halton, Peel, and York). You'll work from our Toronto office on Tuesdays, Wednesdays, and Thursdays.

Work at one of Canada's fastest-growing fintech companies

Make a real impact in a high-autonomy, high-growth role

Collaborate with an ambitious and supportive team

Competitive compensation, equity options, and benefits

Hybrid work model – we are based in Toronto with in-office days for connection and collaboration

Enjoy catered team lunches every Tuesday, Wednesday and Thursday

Bring your pup to our dog-friendly office

Thrive in a high-trust, high-performance culture where your work truly matters

At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.

We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic ( victoria@floatfinancial.com ), and we’ll work with you to make sure you have what you need to succeed.