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CRM Support Product Owner

LanceSoft, Inc.
Dubai, UAE
Contract
Mid-Senior
Onsite
Discovered 4 days ago
SalesforceCRM implementationProduct managementLive product operations and supportSalesforce Sales CloudSalesforce Service Cloud
Free

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SalesforceCRM implementationProduct management
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Role Overview

CRM Support Product Owner role focused on Salesforce products, live digital assets, and product operations.

The role is based in Dubai and has a stated duration of one year.

Core Requirements

  • At least 6 years of experience in product management or support roles focused on live digital assets.
  • Salesforce-certified Product Manager experience with more than 10 years across banking, payments, technology, telecom, or healthcare industries.
  • Experience with CRM implementation, digital transformation, product management, requirement analysis, data analytics, business process redesign, and project management.
  • Background in software engineering and hands-on support of live digital assets.
  • Proficiency in Agile methodologies and tools such as Scrum, Kanban, or Jira.
  • Experience with incident management and resolution processes.

Responsibilities

  • Integrate Salesforce solutions with multiple data sources to deliver customized applications.
  • Gather stakeholder requirements and customize Salesforce features for workflows.
  • Lead Agile teams in Salesforce CRM implementation.
  • Balance competing priorities while maintaining project timelines.
  • Manage and support Salesforce Sales, Service, Marketing, and Data Cloud products.

Tools and Platforms

  • Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, and Salesforce Data Cloud.
  • Google Cloud Platform and CRM Analytics.
  • Power BI and Tableau for data visualization.
  • Jira, ALM, VSTS Azure, TFS, and Confluence for planning and collaboration.
  • HPQC, ServiceNow, Postman, and SOAP UI for testing and defect tracking.
  • SQL and BigQuery for database work.

Application Notes

  • Candidates were asked to submit a CV and provide expected pay rate, notice period, current location, and interview availability.

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