CRM Representative
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Key skills for this role
Role Overview
The CRM Representative is a full-time, on-site role based in Jeddah.
The role manages customer interactions, resolves issues, maintains CRM records, and supports a consistent positive customer journey.
The position operates in a fast-paced hospitality and lifestyle environment.
Key Skills for This Role
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About Blue Limits Group
Blue Limits Group is a hospitality, marine, and lifestyle platform company founded in 2007.
The group manages distinctive properties and brands across destinations in the Kingdom of Saudi Arabia.
Role Description
The CRM Representative is a full-time, on-site role based in Jeddah.
The role manages customer interactions, resolves issues, maintains CRM records, and supports a consistent positive customer journey.
The position operates in a fast-paced hospitality and lifestyle environment.
Responsibilities
- Manage customer interactions across multiple channels and respond to enquiries.
- Resolve customer issues and maintain a consistent, positive customer journey.
- Update and maintain customer records in the CRM system.
- Track feedback and support customer engagement campaigns.
- Monitor service requests and follow up with guests and partners.
- Prepare customer-trend reports and collaborate with operations and marketing teams.
- Improve service processes while maintaining service quality and building customer relationships.
Qualifications
- One to two years of experience.
- Ability to deliver high levels of customer service and support with timely, accurate responses.
- Skills in customer experience, customer satisfaction, attentive follow-up, and proactive problem-solving.
- Strong professional verbal and written communication skills.
- Experience with CRM or customer management systems and basic data entry and reporting.
- Ability to manage multiple customer requests while remaining organized and detail-oriented.
- Ability to collaborate with cross-functional teams in hospitality or related industries.
- Fluency in English is required; Arabic proficiency is advantageous.
- A relevant diploma or bachelor's degree and prior customer-facing experience are preferred.
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