CRM Functional Consulting Manager

Summary As a CRM Functional Consulting Manager you utilize your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement (CE), Power Platform and AI based solutions to solve complex business problems.

You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE, Power Platform and AI solutions on complex projects in medium to large enterprises.

You are also seen as an expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.

Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test) Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues Design and Configure Dynamics 365 CE, Power Platform and AI Solutions Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery Assist in sales activities and planning as required Travel as needed. You will be required to travel based on Project requirements. Skills and Experience You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation. Your technical skills include: Understanding of common Industry standard business practices supported by Dynamics 365 CE.

in Dynamics 365 CE, Power Platform (Power Pages, Copilot Studio, Canvas and Model Driven Apps, Power Automate) and Dataverse.

Excellent understanding of Dynamics 365 ISV solutions such as MapTaskr, DocumentCorePack, Experian, XpertDoc, Experlogix Experience in implementing Sales, Customer Service, Customer Insights, Field Services and / or Project Services Automation.