Credit Controller
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Key skills for this role
About the Role
The employer is seeking a Credit Controller to manage receivables and ensure timely collection of payments. The role involves assessing credit risks, debt recovery, and maintaining client relationships.
Key Skills for This Role
Responsibilities
- Manage the receivables ledger and ensure timely collection of payments
- Achieve monthly collection targets and recover outstanding invoices aged over 60 days
- Develop and execute debt collection strategies
- Monitor and escalate payment related issues to management
- Conduct regular customer visits to strengthen relationships and resolve payment issues
- Prepare and distribute monthly Statements of Account to customers
- Prepare daily ageing and collection reports for management
- Identify opportunities to improve credit control processes
Requirements
- Proven experience in credit control or accounts receivable
- Degree in Finance, Accounting, Business Administration or related field preferred
- Proficiency in Microsoft Office, especially Excel
- Familiarity with accounting software such as QuickBooks
- Excellent communication and negotiation skills
- Strong analytical skills with attention to detail
Full Job Posting
What You'll Be Doing
- As the Credit Controller, you will be responsible for managing the receivables ledger and ensuring the timely collection of payments.
- This role involves maintaining accurate records of outstanding debts, assessing credit risks, and effectively handling all activities related to debt recovery.
- The Credit Controller will also foster strong relationships with clients and internal stakeholders to facilitate financial operations and improve cash flow.
Key Responsibilities
- Achieve the monthly collection targets established by management, with a primary focus on recovering outstanding invoices aged over 60 days.
- Develop and execute effective debt collection strategies to ensure timely receipt of payments while maintaining positive and professional customer relationships.
- Monitor and escalate payment related issues to management and relevant department heads, providing timely updates and recommendations where necessary.
- Proactively follow up on overdue accounts and enforce the company's credit control and collection procedures to minimize outstanding receivables and improve cash flow.
- Monitor and manage all outstanding customer receivables to ensure consistent collections across the customer portfolio.
- Negotiate payment arrangements with delinquent customers and monitor adherence to agreed payment plans.
- Review and recommend updates to customer credit terms to mitigate financial risk and improve credit management.
- Conduct regular customer visits to strengthen business relationships, resolve payment related issues, and facilitate timely collections.
- Maintain proactive communication with customers to resolve invoice queries, payment disputes, and account discrepancies.
- Prepare and distribute monthly Statements of Account (SOA) to all customers to support account reconciliation and encourage prompt payment.
- Obtain customer balance confirmations on a quarterly basis to ensure account accuracy, support financial reporting, and resolve discrepancies in a timely manner.
- Escalate significant payment delays, credit risks, and collection issues to management and relevant department heads, providing timely updates and recommendations.
Qualifications & Skills
- Proven experience in credit control or accounts receivable, with a strong understanding of credit management and collections.
- A degree in Finance, Accounting, Business Administration, or a related field is preferred.
- Relevant certifications (e.g., CICM Chartered Institute of Credit Management) are advantageous.
- Proficiency in Microsoft Office, especially Excel.
- Familiarity with common accounting software such as QuickBooks.
- Experience with systems including but not limited to invoice discounting/factoring.
- Excellent communication and negotiation skills, capable of managing sensitive situations with diplomacy.
- Strong analytical skills with attention to detail and the ability to reconcile complex accounts.
- Ability to build and maintain positive relationships with clients and internal stakeholders at all levels.
- Assertive, responsible, and results oriented with a proactive approach to problem solving.
- High level of integrity and professionalism in handling confidential information.
- Strong organizational and time management skills, with the ability to prioritise tasks effectively.
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