Credit Controller
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Key skills for this role
About the Role
The role involves managing credit control, resolving billing disputes, maintaining client relationships, and requires strong analytical and communication skills.
Key Skills for This Role
Responsibilities
- Build and maintain strong, professional relationships with key customers to support timely payments and resolve disputes amicably
- Act as a key contact for escalated customer account issues, ensuring timely payment while maintaining positive business relationships
- Investigate and resolve billing disputes or payment discrepancies with Customers, Traffic department and sales team
- Communicate effectively with customers regarding overdue invoices and payment arrangements where necessary
- Promote early dispute resolution mechanisms to avoid litigation
- Maintain accurate records of all customer interactions related to credit and collections
- Collect all debts due from assigned customers in time as per the agreed credit terms
- Ensure that the assigned customer accounts are maintained up to date, reconciled and tallied with customer’s ledger
- Ensure that invoices details of the payments received are collected from the customers and allocated correctly in JDE
- Ensure timely submission of Invoices and statement of account to your corporate customers and maintain the proof of delivery
- Ensure that all invoices are generated and migrated to JDE correctly and in time
- Take all necessary steps to reduce DSO of the company by closely monitoring your customer accounts
Requirements
- Manage collections and credit control for an assigned portfolio of corporate customer accounts
- Ensure timely payments in line with agreed credit terms while maintaining strong, professional client relationships
- Resolve billing disputes and payment discrepancies, working closely with Sales and Traffic teams
- Keep customer accounts accurately reconciled in JDE, ensuring timely invoicing and statement submission
- Actively reduce the company's Days Sales Outstanding through proactive account monitoring and follow up
Full Job Posting
Role Overview
- The Credit Controller manages collections and credit control for an assigned portfolio of corporate customer accounts, ensuring timely payments in line with agreed credit terms while maintaining strong, professional client relationships.
- This role serves as the key point of contact for resolving billing disputes and payment discrepancies, working closely with Sales and Traffic teams to reach amicable resolutions.
- The Credit Controller is also responsible for keeping customer accounts accurately reconciled in JDE, ensuring timely invoicing and statement submission, and actively reducing the company's Days Sales Outstanding through proactive account monitoring and follow up.
Key Responsibilities
- Build and maintain strong, professional relationships with key customers to support timely payments and resolve disputes amicably.
- Act as a key contact for escalated customer account issues, ensuring timely payment while maintaining positive business relationships.
- Investigate and resolve billing disputes or payment discrepancies with Customers, Traffic department and sales team.
- Communicate effectively with customers regarding overdue invoices and payment arrangements where necessary.
- Promote early dispute resolution mechanisms to avoid litigation.
- Maintain accurate records of all customer interactions related to credit and collections.
- Collect all debts due from assigned customers in time as per the agreed credit terms.
- Ensure that the assigned customer accounts are maintained up to date, reconciled and tallied with customer’s ledger.
- Ensure that invoices details of the payments received are collected from the customers and allocated correctly in JDE, so that a proper SOA of customers are available always.
- Ensure timely submission of Invoices and statement of account to your corporate customers and maintain the proof of delivery.
- Ensure that all invoices are generated and migrated to JDE correctly and in time. Conduct checks to ensure no items are left behind for invoicing.
- Take all necessary steps to reduce DSO of the company by closely monitoring your customer accounts.
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