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Credit Control Manager
Brabners
Manchester, GBR
Full-time
Mid
Hybrid
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THE ROLE & TEAM
We are looking for an experienced and commercially focused Credit Control Manager to lead our credit control function and play a key role in driving the firm's financial performance. Responsible for leading a team of four Credit Controllers, you will oversee the end-to-end credit control process, enhance cash collection performance and minimise aged debt across the business.
Working closely with Partners, Fee Earners and senior stakeholders, you will ensure robust credit management practices are in place while delivering an exceptional service to both internal and external clients. As a trusted advisor to the business, you will identify opportunities to improve processes, strengthen stakeholder engagement and support the firm's wider working capital objectives.
This is a hybrid role with regular travel between our Liverpool and Manchester offices, with an expectation of attending each location at least once per week.
Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.
KEY RESPONSIBILITIES
- Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
- Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
- Oversee the end-to-end credit control and debt recovery process.
- Drive cash collection performance and reduce aged debt across the firm's client portfolio.
- Manage and resolve complex, sensitive and escalated debtor matters.
- Set, monitor and maintain client credit limits, ensuring effective credit risk management.
- Build strong relationships with Partners, Fee Earners and senior stakeholders to support effective debtor management and cash collection.
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