Credit Control Executive

Job Purpose

Customer Business Roles External

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• To contribute knowledge and expertise toward resolving reoccurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To maintain efficient records of collection activities.
• To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)

Stakeholder Business Roles External & Internal

• To coordinate resolution of sales and customs disputes according to escalation procedures
• To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To monitor credit accounts and report delinquent customers to Team Leader for review and action.
• To monitor credit limit of accounts and ensure proper action is taken
• To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor

Process

• Collection Segmentation & portfolio allocation
• Active Collection (incl visit & schedule check pick up)
• Prepare & Execute dunning runs
• Trigger & follow-up on escalation process (incl visit)
• Prepare, execute, follow-up credit hold (temp credit stop)
• Prepare, execute, follow-up outsourced collection
• Prepare, execute, follow-up debt recovery & legal referrals

Requirements

• DHL Express is preferred
• Good telephone conversation/handling skills
• Effective communication and conversational skills
• High customer focus and service orientation
• Advanced MS office knowledge
• Intermediate Presentation skills
• Previous Collection experience is preferred
• Bachelors in Commerce / Accounts