Creative Director

Job requirements

• You have 5+ years in senior creative leadership and are ready to take it to the next level.

• You inspire excellence in your team - and yourself - through dedication and vision.

• You'rea passionate brand advocate who spots opportunities, unlocks potential, and delivers results.

• You lead by example and empower others to shine.

• You communicate ideas clearly across multiple mediums, andyou'reeager to learn fast to tackle new challenges.

• You value building andmaintainingstrong connections - in business and in life.

• You stay ahead of industry trends inCRM,loyalty, creative, marketing, and wherever your projects lead you.

• You'rean expert with Adobe Creative Suite (Photoshop, InDesign, Illustrator),Figma, and other relevant creative tools.

• You present with confidence and clarity.

• You bring an award-winning portfolio thatdemonstratesyour creative impact.

Job responsibilities

• Lead, inspire, and mentor a multidisciplinary creative team of Designers and Copywriters, fostering collaboration and professional growth.

• Act as the primary point of contact for our UK CRM clients, presenting concepts and strategies with confidence and gravitas, and ensuring creative work delivers against performance goals.

• Leverage customer data and insights to drive personalised, relevant creative solutions that enhance customer engagement and loyalty.

• Provide overarching creative direction and vision across all CRM touchpoints – from email and SMS to app notifications and direct mail–ensuring consistency and excellence.

• Champion the client’s brand, safeguarding tone of voice, look and feel, while knowing when to adapt and innovate to meet evolving needs.

• Stay ahead of CRM trends and innovations, bringing fresh ideas and strategic thinking that push boundaries while delivering measurable results.

• Oversee multiple projects simultaneously, ensuring deadlines, quality standards, and creative objectives are consistently met.

• Drive creative excellence across digital and print, blending expertise in UX/UI, responsive design, and accessibility with mastery of print production

• Explore and integrate AI-driven tools and emerging technologies into creative processes to enhance efficiency, personalisation, and innovation.

Job benefits