Country HR Manager - Emiratiziation
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Key skills for this role
About the Role
Boutiqaat is seeking a Country HR Manager to lead HR operations in Dubai, including employee relations, government relations, payroll, compliance, and HR administration. The role requires 12+ years of HR experience with at least 4-6 years as an HRBP or HR Manager, preferably in retail or e-commerce.
Key Skills for This Role
Responsibilities
- Act as the primary HR point of contact for employees and managers on operational and employee related matters
- Manage employee relations matters including grievances, disciplinary actions, investigations, conflict resolution, and employee complaints
- Oversee all government relations activities and act as the key liaison with relevant governmental and regulatory authorities
- Oversee HR operational activities across the employee lifecycle, including onboarding, documentation, mobility, and separations
- Manage the administration and delivery of payroll processes, ensuring accuracy and compliance
- Support implementation of talent management, performance management, succession planning, and workforce planning initiatives
- Oversee administration related employee services including documentation, official letters, insurance coordination, and other support
- Ensure compliance with HR policies, procedures, and governance requirements
- Prepare and maintain HR reports, dashboards, and workforce metrics
Requirements
- Bachelor's degree in human resources, Business Administration, or related field
- Minimum of 12 years of HR experience, including at least 4–6 years in an HR Business Partner or HR Manager role
- Experience in retail, e commerce, or fast paced operational environments is preferred
- Strong exposure to employee relations, workforce management, and HR operations
- Proficiency in HR systems (HRIS) and employee data management tools
- Strong command of Microsoft Office applications
- Fluency in English and Arabic
- Strong understanding of HR policies, labor regulations, and employee relations practices
- Strong stakeholder management and business partnering capabilities
Full Job Posting
Job Summary
- The Country HR Manager is responsible for leading HR operations across Boutiqaat’s corporate and operational workforce, including HR administration, employee relations, government relations, payroll, compliance, and employee services.
- The role ensures effective execution of HR processes in a fast paced e commerce environment while maintaining regulatory compliance.
HR Business Partnering
- Act as the primary HR point of contact for employees and managers on operational and employee related matters.
- Provide HR guidance and support to business leaders on employee issues, policy interpretation, and people management practices.
- Partner with business stakeholders to ensure effective implementation of HR initiatives and programs.
- Support organizational changes and people related business requirements.
Employee Relations Management
- Manage employee relations matters including grievances, disciplinary actions, investigations, conflict resolution, and employee complaints.
- Ensure fair, consistent, and compliant application of company policies and procedures.
- Advise managers on employee relations matters and recommend appropriate resolutions.
- Promote positive employee relations and a productive work environment.
- Support employee engagement initiatives and workplace communication activities.
Government Relations & Regulatory Compliance
- Oversee all government relations activities and act as the key liaison with relevant governmental and regulatory authorities.
- Ensure timely processing of employment visas, work permits, residency documentation, labor related requirements, and official company documentation.
- Monitor regulatory changes and ensure compliance with labor laws and governmental requirements.
- Maintain strong working relationships with external authorities and service providers.
- Support audits, inspections, and regulatory reporting requirements.
HR Operations & Employee Lifecycle Management
- Oversee HR operational activities across the employee lifecycle, including onboarding coordination, employee documentation, internal mobility, and separations.
- Ensure employee records and HR documentation are maintained accurately and confidentially.
- Coordinate employee onboarding with the regional talent acquisition function.
- Manage the offboarding and separation activities in relevance with the company policies and local laws.
- Ensure HR processes are executed efficiently and in accordance with company policies.
- Monitor service delivery standards and continuously improve HR operational processes.
Payroll Management & Benefits Administration
- Manage the administration and delivery of payroll processes, ensuring accuracy, compliance, and alignment with company policies.
- Manage payroll preparation, validation, and coordination with Finance and relevant stakeholders to ensure timely and accurate salary processing.
- Manage employee benefits programs, including insurance, allowances, and other benefits.
- Ensure accurate maintenance of compensation and payroll records, while addressing employee queries related to payroll and benefits.
Talent, Performance & Workforce Support
- Support implementation of talent management, performance management, succession planning, and workforce planning initiatives led by Corporate HR or Centers of Excellence.
- Coordinate performance management cycles and ensure completion of activities within agreed timelines.
- Support learning and development initiatives and employee development programs.
- Provide workforce related data and insights to support organizational planning activities.
Administration & Support Services
- Oversee administration related employee services including employee documentation, official letters, insurance coordination, and other employment related support.
- Coordinate with internal and external stakeholders to ensure effective delivery of employee services.
- Support administration activities related to office arrangements, employee accommodation, transportation, travel, and other employee support programs where applicable.
- Ensure employees receive timely support regarding administrative and employment related requests.
- Oversee workplace support services, including management of office assistants, office boys/girls, drivers, cleaners, and other support staff, ensuring efficient service delivery and adherence to company standards.
HR Governance, Reporting & Projects
- Ensure compliance with HR policies, procedures, and governance requirements.
- Prepare and maintain HR reports, dashboards, and workforce metrics.
- Support HR audits and compliance reviews.
- Participate in HR transformation initiatives, system implementations, and process improvement projects.
- Monitor HR KPIs and recommend actions to improve operational effectiveness and employee experience.
Education & Experience
- Bachelor’s degree in human resources, Business Administration, or related field.
- Minimum of 12 years of HR experience, including at least 4–6 years in an HR Business Partner or HR Manager role.
- Experience in retail, e commerce, or fast paced operational environments is preferred.
- Strong exposure to employee relations, workforce management, and HR operations.
- Proficiency in HR systems (HRIS) and employee data management tools.
- Strong command of Microsoft Office applications.
- Experience working with HR dashboards and reporting tools is an advantage.
- Fluency in English and Arabic.
- Strong understanding of HR policies, labor regulations, and employee relations practices.
- Strong stakeholder management and business partnering capabilities.
- Ability to manage employee relations cases with fairness and consistency.
- Strong organizational and workforce planning skills.
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