Corporate Trainer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mohamed Hilal Group is seeking a Corporate Trainer to design and deliver training programs in customer service, soft skills, and operational effectiveness for Retail and F&B businesses.
Key Skills for This Role
Responsibilities
- Design, develop, and deliver training programs on customer service, communication skills, emotional intelligence, conflict resolution, sales techniques, and professional conduct
- Conduct onboarding and induction training for new employees across Retail and F&B divisions
- Facilitate classroom, virtual, and on the job training sessions for employees at all levels
- Assess training needs through discussions with business leaders, performance reviews, and operational requirements
- Develop training materials, presentations, role play exercises, assessments, and learning resources
- Monitor and evaluate training effectiveness through feedback, observations, assessments, and performance metrics
- Coach and mentor employees to improve customer interactions and service delivery standards
- Partner with department managers to identify skill gaps and recommend development solutions
- Ensure training content aligns with company values, service standards, and business objectives
- Maintain accurate training records, attendance reports, and learning documentation
- Stay updated on industry trends, learning methodologies, and best practices in customer experience and employee development
Requirements
- Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, Education, or related field
- Minimum 3 years of experience in a Corporate Trainer, Learning & Development, Training Specialist, or similar role
- Experience delivering soft skills and customer service training within Retail, Hospitality, Luxury Retail, or F&B environments
- Strong facilitation, presentation, and public speaking skills
- Excellent verbal and written communication skills in English; Arabic is an advantage
- Proficiency in Microsoft Office Suite and learning management systems is preferred
- Professional training certifications will be an added advantage
Full Job Posting
Job Overview
- Mohamed Hilal Group is seeking a dynamic and experienced Corporate Trainer to design, deliver, and evaluate training programs focused on customer service excellence, soft skills development, and operational effectiveness across our Retail and F&B businesses.
Key Responsibilities
- Design, develop, and deliver training programs on customer service, communication skills, emotional intelligence, conflict resolution, sales techniques, and professional conduct.
- Conduct onboarding and induction training for new employees across Retail and F&B divisions.
- Facilitate classroom, virtual, and on the job training sessions for employees at all levels.
- Assess training needs through discussions with business leaders, performance reviews, and operational requirements.
- Develop training materials, presentations, role play exercises, assessments, and learning resources.
- Monitor and evaluate training effectiveness through feedback, observations, assessments, and performance metrics.
- Coach and mentor employees to improve customer interactions and service delivery standards.
- Partner with department managers to identify skill gaps and recommend development solutions.
- Ensure training content aligns with company values, service standards, and business objectives.
- Maintain accurate training records, attendance reports, and learning documentation.
- Stay updated on industry trends, learning methodologies, and best practices in customer experience and employee development.
Qualifications & Experience
- Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, Education, or a related field.
- Minimum 3 years of experience in a Corporate Trainer, Learning & Development, Training Specialist, or similar role.
- Experience delivering soft skills and customer service training within Retail, Hospitality, Luxury Retail, or F&B environments.
- Strong facilitation, presentation, and public speaking skills.
- Excellent verbal and written communication skills in English; Arabic is an advantage.
- Proficiency in Microsoft Office Suite and learning management systems is preferred.
- Professional training certifications will be an added advantage.
Key Competencies
- Training Delivery & Facilitation
- Customer Service Excellence
- Coaching & Mentoring
- Communication & Interpersonal Skills
- Stakeholder Management
- Presentation Skills
- Learning Needs Analysis
- Employee Engagement
- Performance Improvement
- Problem Solving & Conflict Resolution
What Success Looks Like
- Improved customer satisfaction and service standards across Retail and F&B operations.
- Enhanced employee engagement and confidence in customer facing roles.
- Consistent delivery of training programs that positively impact business performance and customer experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mohamed Hilal Group
Head Chef
Sharjah Emirate, UAE
Mohamed Hilal Group is seeking an experienced Head Chef to oversee kitchen operations, manage staff, and develop innovative menus in Sharjah. The role requires 3+ years of kitchen management experience and strong leaders
Quantity Surveyor / Estimator
Sharjah Emirate, UAE
Mohamed Hilal Group seeks an experienced Quantity Surveyor/Estimator for its Interior Fit-Out Division. The role involves preparing accurate cost estimates, BOQs, tender submissions, and project cost control for high-end
Brand Analyst
Sharjah Emirate, UAE
Mohamed Hilal Group seeks a Brand Analyst to support the commercial success of its Luxury Retail Division. You will analyze sales performance, customer trends, inventory, and market insights to provide data-driven recomm
Receptionist
Sharjah Emirate, UAE
Mohamed Hilal Group is looking for a professional Receptionist to serve as the first point of contact, managing front desk operations and administrative tasks. The role includes handling visitor reception, phone calls, m
Carpenter-Fit out
Sharjah Emirate, UAE
Mohamed Hilal Group is seeking a skilled Carpenter for luxury villa interior fit-out projects in Sharjah. The role involves high-quality carpentry, joinery installation, and custom woodwork. Candidates need 3-5 years of
Bartender
Sharjah Emirate, UAE
Mohamed Hilal Group is seeking a Bartender to prepare and serve high-quality mocktails, fresh juices, specialty coffees, and beverages while delivering exceptional guest experience. The role requires creativity, attentio
CCTV and Network Specialist
Sharjah Emirate, UAE
Mohamed Hilal Group seeks a CCTV and Network Specialist with hands-on experience in CCTV installation, configuration, and maintenance. The role focuses on deploying and maintaining surveillance systems across multiple si
Food Server
Sharjah Emirate, UAE
Mohamed Hilal Group seeks a Food Server to deliver refined dining experiences in a luxury environment. Responsibilities include greeting guests, taking orders, serving food and beverages, and maintaining service standard
Head Chef
Sharjah Emirate, UAE
Quantity Surveyor / Estimator
Sharjah Emirate, UAE
Brand Analyst
Sharjah Emirate, UAE
Receptionist
Sharjah Emirate, UAE
Carpenter-Fit out
Sharjah Emirate, UAE
Bartender
Sharjah Emirate, UAE
CCTV and Network Specialist
Sharjah Emirate, UAE
Food Server
Sharjah Emirate, UAE