Coordinator sales support
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Key skills for this role
Role Overview
The role focuses on delivering high-quality, customer-oriented interactions that create value for customers and Hapag-Lloyd.
Key Skills for This Role
Full Job Posting
Role Overview
The role focuses on delivering high-quality, customer-oriented interactions that create value for customers and Hapag-Lloyd.
Qualifications
- University degree or equivalent.
- Good command of written and spoken English.
- Working knowledge of MS Office.
- Ability to work well with others and follow guidelines.
- Positive attitude and receptiveness to new ideas.
- Knowledge of FIS.
- At least 2–3 years of experience in shipping and sales.
Responsibilities
- Support Sales Executives with ongoing and new customer business follow-up.
- Prepare and send rate quotations to customers.
- Monitor quotations and customer performance, including tenders, and follow up where required.
- Manage disputes and exceptions.
- Provide clear handover information to Customer Service.
- Assist Customer Service with customer-related problem solving when required.
- Validate and input new customer data into Salesforce and FIS.
- Update the CRM with customer calls, rate offers, and completed follow-ups.
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