Coordinator - Guest Experience Programs

Key qualifications include

• At least two years’ relevant guest service experience, supplemented by at least one year of post-secondary education; or an equivalent combination of training and experience
• Excellent interpersonal and communication skills, both verbal and written with the ability to build and maintain relationships with key internal and external stakeholders
• Fundamental understanding of Microsoft and other applicable software applications including AI tools, and social media platforms.
• Excellent judgement, analytical and decision-making skills with the ability to multitask and quickly solve problems in real time
• High levels of diplomacy and tact
• Knowledge of airport operations
• Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers.
• This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
• At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning and development opportunities. Learn more at https://careers.yvr.ca/benefits

Salary Range

• $64,233 to $83,952 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning and development opportunities. Learn more at https://careers.yvr.ca/benefits

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