Coordinator-Employee Welfare and Relations

We are currently recruiting for a Coordinator - Employee Welfare and Relations to join our Group HR team in the UAE.

Scope: Coordinator-Employee Welfare and Relations serves as a key operational support role, acting as a frontline resource for employees and Business Units (BUs) on day-to-day welfare and relations matters.

Financial: Ensures accurate and timely updates in Oracle related to disciplinary actions, resignations, and leaves, which directly impacts payroll accuracy, compliance, and operational efficiency.

Supports cost-effective HR operations by resolving staff issues promptly, reducing potential escalations and legal risks.

Customer: Acts as the first point of contact for TG site staff, handling their queries in a timely, professional, and empathetic manner to ensure a positive employee experience.

Process: Responsible for addressing and resolving staff concerns and general queries, ensuring fair and consistent treatment in line with company policy and UAE Labor law.

Manages and investigates accommodation-related incident reports (IRs), ensuring all relevant information is documented and communicated.

Issues outcome letters to site staff as required.

Ensure disciplinary actions are taken in accordance with company disciplinary policy and UAE labor law.

Maintains up-to-date and accurate employee records in Oracle, including resignations, leaves and disciplinary action.

Resolves staff queries raised through the employee service portal (ESP) within defined service level agreements (SLA).

Escalates any issues that violate company policy or UAE labor law to the line manager immediately.

Maintain strict confidentiality of all employee data and sensitive information at all times.

Innovation: Continuously identifies and recommends improvements to existing processes and workflows to enhance efficiency, staff satisfaction, and compliance.

Selection Criteria: Solid experience in roles where a high volume of staff handling is involved.

Word – Basic PowerPoint – Basic Excel – Advanced Power BI – Basic SharePoint – Basic Advanced English speaking and writing level.

Ability to analyze HR data to identify trends, insights, and opportunities for improvement.

Familiarity with relevant employment laws, regulations, and compliance requirements.

Excellent verbal and written communication skills.