Contract management Executive
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Key skills for this role
About the Role
Manage customer agreements, billing, traffic fines, and reporting while coordinating with departments; requires CRM experience, attention to detail, and communication skills.
Key Skills for This Role
Responsibilities
- Manage customer rental agreements, renewals, amendments, and closures in TARS CRM
- Generate accurate rental invoices, credit notes, debit notes, and account statements
- Monitor and process traffic fines through UAE government portals
- Prepare weekly Salik and Darb reports for all investor companies
- Coordinate with Sales, Operations, Fleet, Maintenance, and Finance teams
Requirements
- Experience with TARS CRM and agreement management
- Knowledge of billing, invoicing, and accounts coordination
- Familiarity with UAE government portals (RTA, Dubai Police, etc.)
- Strong organizational and coordination skills
- Attention to detail and ability to resolve discrepancies
Full Job Posting
Overview
- Manage customer rental agreements, billing, traffic fines, and reporting.
TARS CRM & Agreement Management
- Manage customer rental agreements, renewals, amendments, and closures in the TARS CRM system.
- Upload documents in TARS on a timely basis.
- Scan and upload finalized agreements.
- Verify that all agreement details match between TARS and Speed.
- Request IDLs or verify customer documents whenever requested by the Sales team or drivers.
- Prepare vehicle cancellation reports by verifying vehicle status in TARS and the RTA portal.
- Add or remove vehicles in TARS and the Salik portal as requested by investors or authorized personnel.
Billing, Invoicing & Accounts Coordination
- Generate accurate rental invoices, credit notes, debit notes, and account statements within agreed timelines.
- Cross check that all E agreement contracts are opened correctly in Speed and create any missed agreements in Speed.
- Change customer names to company names in Speed as requested by the Accounts department.
- Coordinate with the Accounts department regarding agreement corrections, amendments, and updates.
- Prepare and submit the monthly agreement finalization report to the Accounts department.
- Support the Accounts Receivable team by tracking outstanding invoices and assisting with payment follow ups.
- Identify and resolve billing, contract, and customer account discrepancies.
Traffic Fines, Salik & Darb Management
- Monitor and process traffic fines through UAE government portals, including RTA, Dubai Police, Abu Dhabi Police, EVG, MOI, and other relevant authorities.
- Allocate traffic fines to the correct rental agreements and ensure timely customer billing.
- Respond to fine and fine location requests from the Sales team through the Telegram group.
- Prepare weekly Salik and Darb reports for all investor companies.
- Add or remove vehicles from the Salik portal whenever required.
Reporting & Reconciliation
- Generate monthly TARS reports for Finance & Accounts (F&A) and Operations reconciliation.
- Prepare daily, weekly, and monthly operational reports, including invoicing, receivables, contract renewals, Salik, Darb, and traffic fines.
- Prepare vehicle cancellation reports and other operational reports as required.
Customer Charges & Interdepartmental Coordination
- Verify damage charges with the Maintenance team before charging customers.
- Coordinate with the Sales, Operations, Fleet, Maintenance, and Finance teams to ensure accurate contract, billing, and vehicle information.
- Assist the Operations, Sales, and Accounts teams by providing agreement related information and support.
- Deliver prompt and accurate customer support by resolving agreement, billing, and account related queries.
Additional Responsibilities
- Coordinate with the RTA department to verify and dispute traffic fines that may have been issued incorrectly.
- Follow up with the RTA department to obtain complete details for traffic fines when information is incomplete or unavailable.
- Coordinate with the RTA department to resolve any issues related to adding or updating vehicles in the TARS system.
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