Concierge (Saudi Only)
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Key skills for this role
About the Role
Mövenpick Hotels & Resorts is hiring a Concierge for their Riyadh property. The role involves assisting guests with requests, managing luggage, coordinating dining and tours, and maintaining guest preference records.
Key Skills for This Role
Responsibilities
- Be knowledgeable about hotel facilities, activities, promotions and provide accurate information to guests
- Act as an ambassador of the hotel and assist with a variety of guest requests
- Maintain a network of service providers for coordinating guest requirements
- Ensure availability of printed materials such as brochures and city maps
- Manage facilitation of guest requests for dining, shows, recreation, tours, transport, etc.
- Develop guest preference records and guest history
- Follow through all endorsements at the concierge and ensure completion
- Ensure luggage, messages, parcels are handled, delivered, retrieved or stored efficiently
- Maintain absolute integrity and trustworthiness in the team
- Promote and follow a safe work environment
- Follow departmental SOPs including all safety policies
Requirements
- Knowledgeable about hotel facilities and local attractions
- Ability to provide accurate information to guests
- Ability to handle luggage, messages, parcels efficiently
- Integrity and trustworthiness in financial matters
- Saudi nationality required (Saudi Only)
Full Job Posting
Company Description
- Mövenpick Hotel & Residences Riyadh
Main Duties
- Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
- Maintain a network of service providers for efficient conduct in coordinating guest requirements.
- Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
- Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.
- Respond to queries positively.
- Develop guest preference records and guest history.
- Follow through all endorsements at the concierge and ensure completion.
- Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
- Be transparent and responsible on matters involving finances.
- Maintain absolute integrity and trustworthiness in the team.
- Promote and follow a safe work environment.
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