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Computer Technician
Tusker
Buffalo Grove, USA
Full-time
Entry
Onsite
USD 20-22 hourly
Discovered 1 weeks ago
Free
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- Install components into desktop/laptop computers per order specifications
- Install and configure various operating systems based upon requirements
- Carefully follow imaging/configuration procedures to successfully image computer systems via PXE or other required method
- Where necessary, enroll computer names/mac addresses into customer database for proper imaging
- Update BIOS settings
- Perform proper QC procedures to verify imaging is successful and accurate
- Troubleshoot computer hardware issues
- Work closely with sales departments to understand customer expectations with regards to each individual order
- Respond to all sales department inquiries promptly
- Communicate missed deadlines promptly to sales teams
- Complete all necessary paperwork legibly and accurately including serial number records
- Maintain timely follow up with internal and external customers.
- Keep Outlook calendar up to date daily with scheduled appointments.
- Ensure all product is picked per packing list specifications and delivered to the shipping department
- Actively participate in improving product quality and service to our customers. Make management aware of issues that affect quality and service to improve customer satisfaction.
- Take a proactive approach to learning by participating in company sponsored training and certification programs as well as personal self-study.
- Understand and participate in projects such as hardware rollouts
- Communication – Effectively express oneself in individual or group situations and have the ability to explain technical “jargon” in a manner that non-technical people can easily understand.
- High level of organizational skills
- Tolerance for Stress – Handle all situations in a professional manner (i.e., time pressure, task difficulty, customer concerns, deadlines, etc.)
- Attention to Detail – Achieve task accomplishment and customer satisfaction through concern for all areas involved, no matter how small.
- Initiative - Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
- Decision Making – Develop alternative courses of action and make decisions which are based on logical assumptions and factual information. Decisions must be in the best interest of the customer and the company.
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