Tusker Implementation Assistant - Watford

Self-motivated, proactive and confident using initiative and an strong team player with the ability to collaborate effectively across departments and build positive working relationships

Collaborative, professional and able to work well within a team, across teams with different stakeholders around the business and independently.

Able to prioritise effectively and work well under pressure with accurate, detail-focused and committed to high-quality work.

Able to use existing knowledge and experience to approach new tasks and situations with confidence, adapting to different processes and ways of working.

Willing to learn, develop and take on new challenges with strong organisation, time-management and prioritisation skills.

Flexible and adaptable to changing priorities with strong attention to detail, problem-solving and troubleshooting skills.

Excellent written and verbal communication skills with confident and competent in using Word, Excel and new systems or processes being able to work independently

Experience of working collaboratively with Business Development, Implementation, Client Success, Credit Management and other teams to provide accurate cross-departmental administrative support for scheme onboarding and post-launch activity, ensuring tasks are completed within agreed timescales.

Strong organisation, time-management and prioritisation skills to coordinate onboarding activity for new customer schemes, including credit requests, sanction checks and system set-up requirements.

Accurate, detail-focused and committed to high-quality work to raise contractual agreements for internal review and arranging documents for customer review and signature and save signed legal agreements and maintaining accurate customer records across internal systems, including Back Office, Fleet Desk and Salesforce, so information is accessible to relevant teams and aligned with scheme requirements

Experience of process map and tailoring it to each customer’s specific requirements, ensuring relevant scheme information is clearly documented and available throughout the life of the scheme; and supporting customer and driver portal set-up, including branding, configuration and required scheme information.

Manage monthly reschedules, re-writes and early termination reports for an Employee Benefit Provider’s customers, ensuring accurate and timely delivery. Coordinate motor insurance set-up with brokers and accident management providers for new customers.

Manage invoicing requirements and payment terms reporting for new customers, liaising with internal teams to ensure requirements are understood and actioned.

Support existing customers with second scheme set-up, including full schemes and affiliate arrangements.

Prioritise workload effectively, balance competing deadlines and use initiative to progress tasks and resolve queries where possible. Provide project support across Sales Support activity and contribute to continuous improvement.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.